GUEST RELATIONS CONCIERGE

  • 15 Rue Marey Monge, 21630 Pommard, France
  • Full-time

Company Description

Made by Nature in France

Every year, consumers and professionals from more than 80 countries around the world visit Château de Pommard to learn about the world of wine from Wine and Spirit Education Trust (WSET) professionals and taste the purest expressions of Chardonnay and Pinot Noir from villages along the Route des Grands Crus. From the grape to the glass, guests experience Clos Marey-Monge, a geological marvel, and home to seven distinct clay and limestone rich plots, now protected as one of the world heritage Climats of Burgundy by UNESCO. Founded in 1726, Château de Pommard combines three hundred years of savoir-faire and the innovative vision of the Famille Carabello-Baum for the future. The recent conversion to biodynamic viticulture is producing wines infused with an unmistakable sense of place while preserving the planet we live on. Wine lovers and critics agree the family’s cuvées are honest and energetic, displaying more intensity on the nose and extra vibration on the palate.

Job Description

We are building a Guest Relations Team at Château de Pommard to share the beauty of Burgundy wines with the world. The team is headed by Nina Vallet our Director of Guest Relations who recently joined us from the five-star Hôtel Royal-Riviera in Nice. If you are crazy about Burgundy Wines and love working with international clients from all over the world, Nina wants to talk to you about this exciting new opportunity. Your main mission will be to handle all stages of our guest's experience. Specifically, you will be responsible for:

  • Welcoming and serving guests in person and over the phone every day
  • Booking experiences for guests and collecting all necessary information (contact details) 
  • Managing online and telephone reservations, providing experience overviews and answering questions
  • Settling the cash register, including compliance with the procedures for opening and closing the day, week, month and year 
  • Being the best source of information and service in Burgundy to visitors in the region

Qualifications

To be considered for this position, candidates must have the following qualifications. 

  • A University level degree in hotel management, hospitality, guest relations or equivalent
  • Fluent in spoken and written French and English, other languages a plus
  • Two to three years experiences as a Front Desk Agent, Receptionist, Concierge or similar role
  • Experience with reservations system and customer relationship management software
  • A service-oriented outlook with a desire to help people fall in love with life
  • Excellent communication, interpersonal, and organizational skills

Additional Information

We always look for these traits in new team members:

  • Smart: possess the intellect needed to participate as part of our team
  • Spirited: has boundless energy and passion for the position and life
  • Confident: bring a can-do attitude and sense of assurance to get the job done
  • Open Minded: are open to alternative approaches and types of people
  • Fun: someone whom people want to share a bottle of wine with