We are Chandos

Inclusion. Collaboration. Ingenuity. Innovation.

These values speak to our desire to create places where all people belong, listening and learning from one another in a way that sparks ideas and leads to positive changes in our industry and community. They also demonstrate our commitment to a diverse, equitable, and inclusive culture. And, if they resonate with you too, we should talk!

We are 100 percent employee owned and proud to be the first and largest B Corp certified commercial builder in North America, meaning we put our values at the centre of everything we do. 

Continuous improvement is core to our success. Championing innovative and collaborative ways to build is just one example of that. Collaborative construction leads to more efficiency, cost savings, social value, and a much better working experience for everyone.

Every day, our teams are working to build places for people to live, work, learn, serve, and play. But above all, we’re building community. And, we’re looking for like-minded people to join us. Together, we can build a better world.

As the Service Desk Supervisor, you’ll know this is right fit if you are energetic and enthusiastic about providing excellent customer service.  This includes the desire to lead a team of technicians and help create a positive working environment. 

• Provide team leadership for prioritizing and managing requests.
• Supervise service desk technicians in various office locations across Canada.
• Deliver team mentoring with respect to customer service, knowledge, solutions, etc.
• Be responsible for first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

• College diploma or university degree in the field of computer science and 5+ years equivalent work experience.
• Certifications in MSCE or MCP would be an asset.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Knowledge enterprise level hardware and software.
• Experience with MS-Windows 10 desktop and server operating systems.
• Extensive application support experience with Office365.

Chandos is an equal opportunity employer and we are committed to a diverse, equitable, and inclusive culture and this includes our recruitment and hiring process.

We recognize that our differences are our greatest strengths. We uncover talent. We nurture talent. And then we give people the tools they need to use their talent to create a positive impact.

• We are 100% employee owned. Every person who works for Chandos can become an owner. There is only one class of units at Chandos, because we believe everyone should be treated equal. We talk about being an entrepreneurial-minded organization and you can be sure we mean it!
• Competitive wages
• Well rounded employer paid benefits program including health, dental, vision care and employee assistance program
• RRSP matching program to aid and prepare employees for long-term financial security
• Educational assistance for employees who wish to pursue job-performance enhancing education
• Recognition and annual salary reviews program
• Leadership conferences that allow employees to connect and collaborate
• Regular company-wide engagement opportunities