Customer service Representative

  • Full-time

Company Description


Champion Elevator Corp. is running virtual interviews for sales rep positions, start work within the week! Basic responsibilities include working with customers virtually, explaining our American made products, and placing any orders. There is a great starting base pay (paid weekly) that isn’t based on sales or results, but incentives are possible based on performance.

We work with Cutco products that are used in the home focusing on the kitchen and some gardening tools as well. Previous experience & knowledge about home goods isn’t needed. We provide all of the tools and training needed for success. Interview and work from home.
 

Job Description

The Offline Customer Support Specialist is responsible for various back office tasks that support Customer Operations. Responsibilities include completing tasks that typically require research and customer contact, resolution of complex customer requests and analyzing audit/error reports to ensure that people, process and technology are effectively supporting the customer and the operational business rules. The Offline Customer Support Specialist must provide exceptional customer service with strong attention to details.
 

Qualifications

Ability to read, write, speak and understand English
Attributes such as initiative, objectivity, consistency and accuracy are essential
Use of business judgment, organization and time management are necessary
Ability to identify and address business needs from a quality perspective is essential
Proficiency with tools and billing systems used by customer care and sales
Ability to work in multiple data systems
Effective allocation of time resources
Proficient understanding of Charter product offerings and all lines of business
Ability to handle various tasks simultaneously, organizes, prioritizes, and works efficiently and effectively under deadlines
Intermediate or better knowledge of Microsoft Office applications, specifically Excel, required
Communication skills: Communicate effectively in writing as appropriate for the needs of the audience.
Decision and problem solving skills: Make decisions and solve problems while working under pressure
Bilingual a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

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