We’re embarking on something BIG... 

Central 1 is the partner of choice for financial, digital banking and payment products and services – fueling the success of businesses across Canada. We leverage our scale, strength and expertise to power progress for more than 250 credit unions and other financial institutions, enhancing the financial well-being of more than five million customers from coast to coast. For more information, visit Central1.com

Because of COVID19, all Central 1 offices are currently closed to non-essential employees. This role will see you working remotely until our offices are reopened. The timeline to reopen is still under consideration, as are our future remote working policies.

The Enterprise Fraud Management Business Analyst (EFM Business Analyst) provides a wide range of support to implement and operationalize a fraud transformation program to protect Central 1's clients against various fraud risks. The EFM Business Analyst assesses, documents, and supports the implementation of business requirements relating to the implementation of a technology-based Enterprise Fraud Management (EFM) solution and the related services provided to clients.  

What you'll be doing:

• Support Central 1's centrally integrated EFM strategy by providing recommendations for implementation and prioritization. Key activities include gathering and cataloging data across the organization to develop fraud initiatives, defining the target state vision, and creating a multi-year roadmap to help plan future activities.
• Translate business requirements into technical requirements to support the implementation and ongoing operation of an effective EFM solution; work collaboratively with stakeholders to implement the requirements.
• Perform business analysis activities relating to Central 1's EFM solution and work collaboratively with internal/external stakeholders to support its implementation and operationalization. 
• Support the Fraud team to design a standard optimization process playbook for managing fraud risks, including for fraud rules, alerts, and models. Key activities include reviewing existing fraud mitigation methodologies and relevant documentation, developing fraud rules/models review process flows, and establish standard templates to support the review process.
• Support the EFM strategy by defining the target operating models. Key activities include producing a target state RACI between stakeholders, identifying/cataloging the current fraud risk management capabilities and activities managed by Central 1, and determining key misalignments in roles and responsibilities.
• Identify product and service enhancements or new offerings and support their delivery to clients.
• Gather information from stakeholders and clients, conduct research and analysis, and document business needs and requirements. 
• Identify options for potential EFM risk strategies, evaluate each option's technical and business suitability, and participate in assessing their priority, feasibility, and impact of undertaking these options. 
• Develop business cases for modifications or enhancements, summarizing the costs, benefits, and measurable success criteria. 
• Participate in presenting proposals to management and/or clients and provide input to select the best options to meet business and technical needs.
• Provide input to define business-related project parameters and prepare detailed specifications, use cases, workflows, and other supporting documentation for the development and enhancements of the EFM solution.  
• Participate in preparing project plans, timelines, budgets and communicate the requirements to the technical team; ensure project deliverables meet stated requirements, are delivered to the required standard of quality and within the specified constraints of time and cost.
• Track and oversee the project life cycle from analysis to deployment, provide project updates to clients and/or internal management, and act as a liaison between technical, operational staff, and clients in resolving planning and implementation issues.
• Participate in developing a project implementation plan and oversee implementation, including quality assurance, testing, and any modifications required. 
• Write information releases, prepare user manuals, provide relevant information, and provide training and support to clients or internal personnel regarding new or enhanced EFM-related products and services. 
• Provide follow-up and support to clients to ensure the successful operation of the newly implemented EFM solution or service.  
• Perform systems analysis of functions performed within the department and by clients to improve overall productivity and efficiency.
• Maintain current knowledge of Central 1's family of products, application functionality, and the high-level architecture of Central's hosting environment.
• Perform other duties as required to deliver exceptional service and to support Central's business goals.

What you'll have:

• A university degree in business administration or other related disciplines with a business focus (or equivalent
• 5+ years experience working on projects through all stages of the project life cycle in the role of a business analyst
• Significant experience in fraud transformation projects within the financial services industry is required. 
• Strong Information Technology (IT) knowledge and how technology supports a technology-based EFM solution are significant assets.    
• Thorough knowledge and understanding of business analysis principles, methodologies, tools, and techniques. Good knowledge of a product line or business process
• Ability to analyze and document business and technical requirements and coordinate a variety of activities through to completion. 
• Strong collaborative, analytical, problem-solving, organizational and time management skills. Strong ability to communicate effectively both orally and in writing with clients, technical teams, and other co-workers
• Ability to work to schedules; plus adapt easily to changing priorities and business needs
• Ability to identify, develop and execute marketing activities to attract business.
• Ability to work on multiple actions in a team environment. 

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.

Central 1 is committed to building a diverse and inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We are welcoming of all applicants and we will provide an accessible candidate experience.

Reporting Manager: Director, Risk Solutions Consulting
Grade: E/F
Internal Applicant due date: May 5, 2021
External Applicant due date: May 10, 2021
Date Posted: April 22, 2021
Location: Vancouver, BC or Mississauga, ON or Toronto, ON