When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.

BASIC FUNCTION

Reporting to the Manager, Product Compliance & Design, the Regulatory and Compliance Analyst is responsible for delivering the key objectives of the Operations Manual Program (“the Program”). The individual hired for this role functions as a subject matter expert in financial services legal and compliance requirements, best practices and industry trends and their corresponding impacts on financial institution operations.

PRIMARY ACCOUNTABILITIES

• Become the subject matter expert on the content and documentation as it pertains to the product lines.
• Working with Jr. and Intermediate Regulatory and Compliance Analyst, own the development and modification of multiple streams of content specific to regulatory and legal changes and their impact on the product lines.
• Understand and identify the impacts of content changes within other documents/forms related to the product line
• Work with legal and product management to ensure that regulatory and legal changes are compliant with the necessary governing regulatory bodies
• Balance the need for risk management against usability and member experience
• Participates on internal committees and working groups (i.e. Central 1 Compliance Committee) to mitigate credit union system risk and Central 1 risk.
• Accountable for agreed upon deliverables within time, cost and scope.
• Works with subscriber to resolve or provide options in regards to inquiries regarding program content and operational processes.
• Identifies and recommend opportunities to streamline Program content and departmental processes with the objectives of continuous improvement and meeting the business needs of subscribers.
• Work with the content development team to ensure that releases are achieved according to agreed upon and identified timelines.
• Provide feedback into member related operational questions/issues as necessary.
• Accountable for ensuring the completion and updating of all necessary tracking related to time spent, budget and deliverables for content projects as agreed upon.
• Other projects as assigned.

Education and Certification

• Undergraduate degree in Finance, Business Administration, or Law and 7-9 years experience in a regulatory compliance or financial services role or an equivalent combination of education and experience.
• Relevant professional certifications (CAMS, CFE, CRM) are desirable but not required.

Knowledge and Experience

• Extensive reviewing, analyzing, and summarizing legislation, regulations and case law precedents that pertain to the broader financial services sector and credit unions. 
• Understanding of the financial services industry, related core products and services, and operations.
• Extensive capturing and documenting complex regulatory requirements and resulting operational impacts both orally and in writing.
• Ability to maintain a high degree of accuracy and attention to detail while working in an environment that is subject to frequent interruptions, changing priorities, and conflicting deadlines.
• Demonstrated experience in a customer service environment in face to face and non-face to face interactions. 
• Experience with project management and mentoring/supervising the work of junior staff.

Personal Attributes

• High attention to detail
• Process and metrics driven
• Ability to work independently and make sound judgements with limited direct supervision and guidance.
• A proven team player with exceptional relationship-building skills.
• Commitment to customer service excellence and building strong business relationships with internal and external stakeholders.
• Highly developed problem solving and analytical skills.
• Adaptable technical writing skills with the ability to communicate across multiple audience types.
• Advanced interpersonal skills and the ability to exert influence within the team and across the organization. 

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.

Central 1 is committed to diversity and inclusion. If you have a request for a disability-related accommodation, we will work with you to meet your needs.

Reporting to: Manager, Product Compliance & Design

Grade:  E

Date Posted: March 6, 2018

Internal applicants must apply by March 13, 2018

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*