When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.

As a key resource in the Business Enterprise Application Management Team, focusing on internal corporate systems, the Treasury Application Administrator and Support develops proposals for technical solutions, provides technical leadership in software management activities, and conducts significant troubleshooting initiatives.

Specific Accountabilities:

• Maintains, modifies, implements and supports a variety of web applications on various platforms and provides a superior level of support for the users of the products; monitoring, coordinating and reporting on all events affecting the applications
• Develops technical designs meeting the approval of all affected technical teams
• Analyses and solves complex issues or, when required, manages the escalation of issues to the Section Manager
• Ensures all incidents are responded to and resolved in accordance with established standards and agreements. Creates problem tickets based on recurring incidents
• Researches and analyses problems tickets, performs changes as required, and implements and follows up to ensure problems are resolved
• Designs, modifies, customizes, implements and troubleshoots existing software, performing considerably complex programming functions, often under pressure
• Analyses change requests and prepares quotes, outlining costs and estimated completion timelines
• Coordinates change requests requiring re-configuration or development, liaising with technical teams to ensure completed in accordance with timeline
• Ensures all production updates are completed as scheduled
• Acts as a lead project resource for Software Management, review business requirements, provides feedback about business requirements, design, development, testing plan, coordinate and liaise with internal supporting Technical Operations teams as required. Assess long term impact to current product.
• Strong leadership in project rollout /implementation. Lead the team preparing implementation plan, technical support document, arranging for change/release schedules. Have strong understanding about the impact to current products and services and lead the team work towards to reducing incidents and the impact.
• Assumes the regular and troubleshooting duties of other department members in their absence
• Recommends new or revised systems and processes to improve productivity and efficiency of the application support process.
• Maintain current knowledge of Central 1’s family of products, application functionality and the high-level architecture of Central’s hosting environment
• Performs other duties as required to deliver exceptional service and to support Central’s business goals
• Required to participate in 24x7 on call responsibilities

• University degree in computer science (or equivalent) and 5 - 8 years relevant experience in a large-scale IT environment.
• Ability to provide solid technical leadership in projects including resolving a wide variety of issues including (software/application errors, business requirement clarification, complex issues spanning multiple interconnected areas (software, infrastructure, systems, platform, vendors) and provide day-to-day support across a wide variety of products.
• Ability to effectively manage a sizeable and complex business area as a subject matter expert is required.

Soft Skills

• Strong analysis and problem-solving skills.
• Excellent communication skills (Business Teams, Technical Teams, Co-Workers)
• Ability to work under pressure to meet process deadline, project timeline and SLA/OLA;
• Adapt easily to changing priorities and business needs.
• Strong ability in mapping business requirement into a technical requirement
• Strong organizational and time management skills.
• Strong multitasking skills
• Good team player
• Motivated individual

Technical Knowledge

• Proficient with Linux/Unix Operating Systems
• Strong knowledge and understanding of IT application support, design, development, and operational processes is required
• Strong knowledge of operating and supporting Web Based Applications is required
• Excellent knowledge of Java Application Servers (Tomcat, JBoss, Jetty) is required
• Experience in monitoring / reporting tools (Cacti, Nagios ).
• Experience in using SQL (MySQL, MS SQL) is required, Sybase experience is desirable
• Excellent scripting/development skills (shell, perl, php, java)
• Knowledge in IT management best practices: Problem, Incident, Release and Change Management - ITIL Foundation certification is a nice to have
• Experience in mapping business requirement into a technical requirement
• Experience in networks and firewalls – skillful ability to perform connectivity troubleshooting
* Exposure to Murex is a nice to have

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended  benefits, to training and education  reimbursements and ample vacation  time.

Central 1 is committed to diversity and inclusion. If  you have a request for a disability-related accommodation, we will work with you to meet your needs.

Reporting to: Manager, Treasury Technology Support
Grade: E

Date Posted: January 22, 2018

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*
**If you have issues or questions about the application process, please email humanresources  @central1.com with a description of your problem**