When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.

As a member of the Corporate Support team, the Business and Information Solutions Analyst is responsible for conducting research to support the development and evolution of IT services solutions for various internal departments and for helping with the delivery of internal projects for these clients.

Specific Accountabilities:

• Perform analysis and requirements gathering with clients.
• May assist with multiple teams and projects ensuring that project goals are achieved according to project plans, and in accordance with project priorities.
• Supports revenue generating efforts to improve subject matter expertise and expectation
• setting by being a resource and participating in pre-sales activity.
• Develops technical designs meeting the approval of all affected technical teams
• Acts as a lead project resource for Software Management, review business requirements, provides feedbacks about business requirements, design, development, testing plan, coordinate and liaise with internal supporting Technical Operations teams as required.
• Assess long term impact to current product.
• Strong leadership in project rollout /implementation. Lead the team preparing implementation plan, technical support document, arranging for change/release schedules. Have strong understanding about the impact to current products and services and lead the team work towards to reducing incidents and the impact.
• Recommends new or revised systems and processes to improve productivity and efficiency of the application support process.
• Maintain current knowledge of Central 1’s family of products, application functionality and the high level architecture of Central’s hosting environment
• Performs other duties as required to deliver exceptional service and to support Central’s business goals
• Engages in regular and periodic reviews with supervisor. Willingly accepts direction from
supervisor.

Key Relationships:
• Ability to work effectively with team members, project managers and other management team members including senior management and EMT.
• Open and frequent communication across departments
• Ability to establish and maintain positive relationships with existing clients and their staff members
• Ability to establish and maintain positive relationships with existing and prospective vendor personnel.

University degree/college diploma or equivalent experience in information technology, business management, or other applicable area of study and 5 - 8 years relevant experience in a large-scale IT environment.

A Solutions Analyst is responsible for providing clients with valuable IT solutions to build efficiencies into their business processes that result in significant cost savings. Specifically, a Solutions Analyst is responsible for developing business process workflows, stand-alone applications, customer support, business requirements gathering, and solution design. Ability to effectively manage a sizeable and complex business area as a subject matter expert is required.

Soft Skills:

• Demonstrated skill acting as a team player across multiple teams within the entire enterprise.
• Understands and displays a passion for customer intimate methodology.
• Excellent interpersonal and communication skills to develop and maintain effective relationships with clients, management team members and all colleagues within the company.
• Ability to solve complex problems.
• Analyzes information from varying perspectives, establishes the pivotal element of an issue, and reaches a logical conclusion through the process.
• Expresses ideas clearly, concisely, directly and willingly.
• Uses technology, resources and time efficiently. Learns quickly and applies current information to appropriate tasks.
• Displays a high level of energy, persistence and a positive outlook. Learns from mistakes and constructive criticism and continuously seeks ways to improve.
• Must put a high value on process.
• Ability to handle stress, while maintaining a positive attitude toward clients, team members and other colleagues.
• Strong analysis and problem-solving skills.
• Adapt easily to changing priorities and business needs.
• Strong ability in mapping business requirement into technical requirements.
• Strong organizational and time management skills.
• Strong multitasking skills
• Motivated individual

Technical Knowledge:

• Strong knowledge and understanding of IT systems, design, development, and operational processes is required
• Strong knowledge of operating and supporting Web Based Applications is required
• Excellent knowledge of Java Application Servers (Tomcat, JBoss, Jetty) is required
• Experience in monitoring / reporting tools (Cacti, Nagios ).
• Experience in using SQL (MS SQL, MySQL, etc.. ) is required
• Experience with Linux/Unix Operating Systems
• Knowledge in IT management best practices: Problem, Incident, Release and Change Management - ITIL Foundation certification desirable
• Experience in mapping business requirement into a technical requirement

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended  benefits, to training and education  reimbursements and ample vacation  time.

Central 1 is committed to diversity and inclusion. If  you have a request for a disability-related accommodation, we will work with you to meet your needs.

Reporting to: Section Manager
Grade: E

Date Posted: July 14, 2017
Internal Applicants must apply by: July 21, 2017

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*
**If you have issues or questions about the application process, please email humanresources  @central1.com with a description of your problem**