When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.

The Software Specialist 1 performs a variety of functions relating to incident support; problem diagnosis and analysis; design, development and implementation of modifications to existing applications; and coordination and completion of application change requests.

Specific Accountabilities:

• Maintains, modifies, implements and supports a variety of applications on various platforms and provides support for the users of the products
• Analyzes and solves issues or, when required, manages the escalation of issues to the Team Lead  
• Ensures all incidents are responded to and resolved in accordance with established standards and agreements. Creates problem tickets based on recurring incidents and as needed.
• Researches and analyzes problem tickets, performs changes as required and implements and follows-up to ensure problems are resolved
• Coordinates change requests requiring re-configuration or development, liaising with technical teams to ensure completed in accordance with timelines
• Ensures all production updates are completed as scheduled
• Assumes the regular and troubleshooting duties of other team members in their absence
• Recommends new or revised systems and processes to improve productivity and efficiency of the application support process.
• Maintain current knowledge of Central 1’s family of products, application functionality and the high level architecture of Central’s hosting environment
• Performs other duties as required to deliver exceptional service and to support Central’s business goals
  

Diploma in computer science (or equivalent) and 1 - 2 years relevant experience in a large scale IT environment.

Soft Skills

• Basic analysis and problem solving skills
• Good communication skills (Business Teams, Technical Teams, Co-Workers)
• Adapt easily to changing priorities and business needs
• Good organizational and time management skills
• Good multitasking skills
• Good team player
• Motivated individual
  

• Knowledge in operating and supporting Web Based Applications is preferred
• Knowledge or experience of Software Development Life Cycles (SDLC) is preferred
• Knowledge in Java Application Servers (Tomcat, JBoss, Jetty) is preferred
• Knowledge in monitoring / reporting tools (Cacti, Nagios ) is preferred
• Knowledge in using SQL ( MS SQL, MySQL, etc.. ) is preferred
• Knowledge with Linux/Windows is preferred
• Knowledge in scripting or code development in (eg: shell, perl, php, java) is preferred
• Knowledge with IT Management best practices including the concepts of Problem, Incident and Change Management (ITIL Foundation is preferred )
  

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.

Reporting to: Team Lead, MemberDirect
Grade: C

Date Posted: January 19, 2017

Internal Applicants must apply by: January 26, 2017

Central 1 is committed to diversity and inclusion. If you have a request for a disability-related  accommodation, we will work with you to meet your needs.

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*

**If you have issues or questions about the application process, please email humanresources @central1.com with description of your problem**