When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.

The Senior Business Analyst works in a client-facing role, delivering excellent customer service to external clients by taking client requests, conducting appropriate analysis, engaging internal teams, and managing changes leading to a successful outcome.

You'll be primarily accountable for:

• Undertaking business analysis and detailed requirements definition activities relating to client change requests for the development, modification or enhancement of complex products and services. Assessing the client’s initial requirements and thinking “outside the box” to understand the bigger picture through discussions with the client and present to internal technical teams for discussion, solution identification and estimation;
• Effectively managing client expectations in terms of overall solution, timing, cost and implementation;
• Responsible for turning client requirements into a set of user stories for development teams and/or configuration tasks for various technical teams. Working with these teams throughout the change lifecycle from feature testing to final implementation and billing;
• Comfortable with managing own workload, with minimal supervision, for a multitude of diverse
  client change requests or projects varying from only a few hours’ effort through to many hours’ effort, with a focus on efficient throughput and excellent client satisfaction;
• May be taking on a lead role on a business initiative which may entail working with poorly
  described requirements. Able to translate requirements into specific, well-phrased business requirements and/or pragmatic solution;
• Holding oneself accountable for effort and results regardless of obstacles; taking initiative and thinks ahead of time analyzing what is needed and taking action;
• Producing a variety of documentation to fit a wide range of business needs – this includes as a minimum detailed user-facing requirements documents and corresponding statements of work. In addition, may be asked to provide product specific documentation such as implementation checklists, test scenarios and so on. Understanding and following a standard document lifecycle and is comfortable with peer or manager-led review of documentation;
• Recognizing and understanding the importance of using and maintaining up to date information
  relating to change requests in a ticket management system. Ensuring at all times that all information held in the ticket management system is up to date and accurate such that any person accessing the system is able to determine any ticket’s status accurately at any time. Using the ticket management system according to the team’s current guidance (which may vary from time to time), ensuring that all designated fields are completed and all communication with the client either takes place within the ticket management system or is recorded within the system;
• Accurately maintaining records of time spent on all activities and entering details into the timesheet and invoice management system in a timely manner. Comfortable completing a range of administrative tasks required in the business change lifecycle;
• Maintaining current knowledge of Central 1’s family of products, application functionality
  and the high level architecture of Central 1’s hosting environment;
• Identifying issues with Central 1’s processes and proactively improving process consistently. Actively searching for and uncovering issues, dependencies and risks and ensuring that opportunities for improvement are positively identified and exploited;
• Running occasional workshops where appropriate with clients and/or internal teams to determine requirements and gain buy-in to new concepts and solutions;
• Displaying a high degree of personal integrity and credibility to influence at all levels
  of the organization and to deal with external parties on behalf of the organization.
  

As the ideal candidate you have:

• A university degree in computer science or other related discipline with an IT focus (or equivalent) and a minimum of 6 years related experience working in a client-facing or consulting environment;
• A knowledge and understanding of business analysis principles and methodologies is required, but the emphasis is on the ability to think analytically and conduct effective, thorough reviews of client requirements and the ability to take ownership of steering the associated changes to final delivery. Experience of working in an agile environment with specific experience of writing user
  stories would be an advantage;
• An experienced, professional client approach is required underpinned by excellent written and verbal communication skills. You must be familiar with the challenges of delivering excellent customer service within a financial service & IT context; 
• Broad-based IT experience (preferably from a financial services background) is required to
  support the business analysis activities. General understanding of browser based applications along with supporting technical infrastructure is an asset;
• Must be comfortable with working on multiple change requests, roll-outs or enhancement projects with conflicting deadlines in a team environment;
• Although not a project management role, project management type skills are highly desirable. A clear understanding of how to manage product and project risk, the ability to plan multi-phase implementations and the ability to identify assumptions, dependencies and constraints are key attributes of the role.

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.

Central 1 is committed to diversity and inclusion. If you have a request for a disability-related accommodation, we will work with you to meet your needs.

Reporting to: Manager Delivery, Projects & Service Delivery
Grade: E

Date Posted: January 11, 2017

Internal applicants must apply by January 18, 2017

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*