At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. 

In Social Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

Catch22 is seeking a highly organised and proactive Administrator to join our Greater Manchester Victim Services team. This is a key role that supports the day-to-day running of the service, ensuring smooth operations and timely communication across our team, partners, and service users.

You will provide high-quality administrative support, managing calls, emails, post, and general enquiries to help victims of crime receive the right support when they need it. You’ll coordinate meetings, take minutes, process invoices and petty cash, and maintain accurate data and records using Excel and other systems.

Working closely with the Deputy Head of Service and Casework team, you’ll play a vital part in ensuring administrative systems are efficient and effective. You’ll also liaise with internal departments and external partners to maintain excellent communication and uphold the standards of Catch22’s Victim Services.

This is an excellent opportunity for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering high-quality support that makes a difference to others.

Minimum of Level 2 qualification in English and Maths

• Proven experience working in an administrative role

• Strong IT skills, including proficiency in Microsoft Word, Excel, Outlook, and other office software

• Excellent communication and interpersonal skills, with a professional telephone manner

• Strong organisational and time-management abilities, with attention to detail

• Ability to prioritise tasks, work under pressure, and manage competing deadlines

• Commitment to confidentiality, equality, and diversity

• Willingness to travel occasionally and work flexibly when required

Desirable:

• Business Administration qualification

• Experience working with vulnerable people or in a justice or social care setting

• Experience with finance or data entry systems

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3890O in your message so that we can identify the opportunity. 

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. 

Additional Requirements: The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with a few exceptions. 

Contract: Permanent

Hours & work pattern: Full time, 37.5 hours per week. 

Salary: £25,500

Location: You will spend 1-2 days per week in GMP HQ, Newton Heath. The remainder of your time will be split between remote working and supporting victims in the community.

Closing Date: 1630 on 8th of April 2026. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities. 

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.

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Social Media Search

Please note, we may conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.

Vetting Requirements
This role is subject to the satisfactory completion of relevant pre-employment checks, which may include HMPPS vetting, NPPV, or other role-specific security clearances.

Any offer of employment will be conditional upon the successful outcome of these checks. Where clearance is not granted, or is subsequently withdrawn, Catch22 reserves the right to withdraw the offer of employment.

Catch22 Justice requests no contact from agencies or media sales

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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.