Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We have been at the heart of public service delivery for over 200 years, designing and delivering services that transform disadvantaged lives and build stronger communities.

We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Community Mediation Service aims to provide a service that helps people find long lasting, realistic solutions to the conflicts affecting their lives and to support public services and local authorities by stopping disputes from escalating and reducing the need for enforcement action. We are a person centred service that aims to give people the best possible chance of good outcomes and have to be flexible and creative in the way we work.

The post holder will support the Mediation Coordinator in delivering an independent and impartial community mediation service. This includes directly providing mediation and conflict coaching, carrying out administrative responsibilities, and working collaboratively with community-based multi‑agency partners. You will be part of a small, supportive team - passionate about the potential of mediation and committed to helping as many people as possible in ways that best meet their needs. You will:

• Deliver mediation and conflict coaching to local communities as a means of resolving disputes and supporting individuals experiencing conflict
• Conduct thorough assessments of disputes to understand underlying issues and support people to find appropriate and realistic resolutions and coping strategies
• Keep records in compliance with our organisational needs, maintaining confidentiality and sharing appropriate information with referrers in line with our code of practice.
• Have regular supervision meetings with the Mediation Coordinator
• Collect feedback on our service to help us evaluate and demonstrate our impact
• Participate in training opportunities and organisational events
• Promote the ethos and values of the Community Mediation Service by highlighting the benefits of mediation, supporting referring agencies to engage with the service, and working with partners including police, local authorities and housing associations.
• Understand your safeguarding responsibilities and use sound judgement to assess risk and identify issues requiring escalation, following internal and external safeguarding procedures.
• Live in Norfolk or Suffolk and be able to travel to the areas the service covers

• Mediation training
• Full Driving license 

Salary Pro Rata £26,097 actual £5,219.40

Hours of work 7.4 Flexibility will be needed over a five-day period, Monday to Friday depending on the needs of the service and client group. 

Contract Permanent

Location This role will be based from home with some travel required around Norfolk to meet the needs of the service and client group. 

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

If you are applying for this role and are care experienced/care leaver, Catch22 offers a mentor to assist with the application process.  Please contact [email protected] if you would like to find out more about this support.  This information will not be passed to the team recruiting for this position. For more information about the Propel Programme and a guide for candidates who wish to join the programme, please see here. You can also watch an animation on the programme here. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.