Support Worker - Foreign National Service

  • Full-time
  • Contract type: Full time - permanent
  • Department: Justice
  • Service type: Foreign National Service Wandsworth

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

Job Description

This post presents an exciting opportunity to be an integral part of the delivery of a bespoke service in HMP Wandsworth providing support for Foreign National Offenders (FNOs).

This team provides a range of support services to enable FNOs to engage with the criminal justice and asylum/immigration, empowering them with practical skills to increase confidence and access purposeful activity.

As a Support  Worker you will gain experience and knowledge of prison estates and the processes and procedures within the prison environment. You will support prisoners via a range of methods, including one to one support and group work designed to improve social/communication skills, specialist advice on asylum claims or extradition issues, or group sessions on coping mechanisms and relationships.

You'll receive training on all these different services, and will also benefit from the opportunity to attend Home Office led training. We also work closely with external partner like Bail for Immigration Detainees (BID UK) and the Refugee Council, so you'll gain great insight and networks across the sector.

The work is challenging, but it can also be hugely rewarding. Since the service launched in 2021, we've supported thousands of FNOs, helping to encourage engagement and reduce isolation within the foreign national cohort.

Qualifications

We're looking for someone with the following skills and abilities:

  • Experience of working with vulnerable people, offering support and guidance during difficult circumstances
  • An ability to act with empathy and without judgment
  • Resilience, and a commitment to delivering the best possible service to our service users.

Additional Information

Those interested in applying for this opportunity should review the Job Description to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3677D in your message so that we can identify the opportunity. 

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. 

Contract: Permanent

Hours & work pattern: Full time, 38 hours per week. 

Salary: £28,430

Location: HMP Wandsworth Prison

Interview process:

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice. 

Closing Date: 1630 on 10th of September 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, HMPPS Prison check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre-cleared candidates for future vacancies, for some of our opportunities. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre-employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities. 

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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