At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Commissioned by Leicestershire Police and Crime Commissioner (PCC), Victim First is a free and confidential service available to all victims and witnesses of crime across Leicester, Leicestershire and Rutland. The service supports victims and witnesses to be resilient and in doing so are less likely to be re-victimised; empowered to cope and recover from crime and anti-social behaviour by timely and effective victim-centred support from local services, families and communities.

As a Specialist Caseworker, you will be the named and allocated worker providing ongoing trauma informed support to victims and witnesses, through telephone and face to face meetings. You will build and sustain high-quality relationships with victims (both adults, children and young people) through an offer of practical and emotional support that wins confidence and trust. You will inform, consult and empower victims to feel supported through the delivery of an agreed and tailored package of support that meets specific risks and needs. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place. 

You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs.

As a Specialist Caseworker, your main accountabilities will include:

• To provide a service to victims and witnesses who have consent for ongoing support, as appropriate.
• To manage a caseload of assigned victims and witnesses, which includes a caseload of children and young people cases, medium and high-risk cases.
• To become the assigned, allocated and named Caseworker who will work progressively and consistently with each victim or witness.
• To work as part of a Victim Service team to ensure the delivery of high-quality restorative justice, by providing information and explain the process and principles of restorative justice to identifiable victims of crime and offenders in the community and in custody.

Click here for the Job Description

As a Specialist Caseworker, you will deliver a specialist enhanced service to victims of crime. You will build and sustain high-quality relationships with all victims through an offer of support that wins confidence and trust. You will support the team to develop their skills and knowledge to support adults, children and young people through coaching and working on cases together. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place.  

Good will look like the following:

• A confident, professional, and creative individual with a ‘can-do’ approach 
• Responsive to pressure and change – flexible and adaptable to sustain performance.
• Ability to build and manage relationships, share knowledge and skills to deliver shared goals
• Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience.
• Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.

Salary: £27,500 per annum
Hours: 37.5hrs per week

Fixed Term Until End of January 2025, with opportunity to be extended. 

Caseworkers will need to be available to work between 9am to 6pm Monday to Saturday. 

This role is subject to an enhanced Disclosure and Barring Service (DBS) Check and Enhanced Police Vetting.

The Benefits of Working with Catch22: 

• Permanent contract, working 37.5 hours per week from our offices in Leicester.
• Flexible working options available, with ad hoc homeworking possible and flexible working requests met with a willingness to approve where service delivery allows.
• 28 days annual leave plus bank holidays, increasing to 33 days plus bank holidays after 5 years.
• Enhanced workplace pension with 4% employer contribution.
• Discounts for over 1,400 retailers and gym memberships.
• Life insurance x3 salary.
• Enhanced maternity, paternity and adoption pay.
• Access to health and wellbeing benefits, including GP helpline, reimbursed eye tests, and a cycle to work scheme.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.