Senior Welfare Benefits Advisor

  • Full-time
  • Contract type: Permanent
  • Department: Justice
  • Service type: Finance, Benefit and Debt

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

Community Links

Community Links is a hub tackling health and social inequality in East London and beyond. We work alongside the community helping people of all ages reach their full potential. We take our local knowledge of what works to influence national decision making. We are proudly part of Catch22.

Mission - We work towards a world where your potential is not limited by your health or social situation.

Vision - We believe everyone can thrive if they have 3 basic things: good people around them, a good place to live and a purpose in life. We call these our 3Ps.

Values - Our ethos is to be driven by dreams and judged by delivery.

Job Description

Based in our Community Links Hub, you will be joining the growing Finance, Benefit, & Debt team which provides a wrap-around service delivering advice to those in crises involving debt, welfare, housing, and legal advice. 

You will be a fundamental asset to joining up those that need our support and the support that we provide. 

Joining the team as a Senior Welfare Benefits Advisor you will: 

  • Support those in need in accessing the advice and support that they need. 
  • Support a wide range of service users that are referred to Catch22.
  • Support service users with calculating benefits, completing paperwork, and ensure they are getting the benefits they need.
  • Advice those that are appealing the process and help them in their applications for additional support.
  • Manage a case load of service users and ensure that all records are up-to-date.

Training opportunities are available for those joining Catch22 in a practitioner role.  

Click here for the full Job Description & Person Specification


Candidates mush have:

  • Specialist knowledge of welfare benefits, including legacy benefits and universal credit.
  • Two years’ experience of giving welfare benefits advice, at casework level

Click here for the full Job Description & Person Specification

Additional Information

Salary: £35,000 per annum
Hours of work: Full time, 38 hours per week
Contract: Permanent

*This role is subject to an Enhanced DBS and HMPPS vetting checks.
*This is a community-based role, with travel across various delivery and training sites across London.


  • 28 days annual leave + bank holidays, rising to 33 days with service.
  • Pension scheme with matching contributions of up to 4%.
  • Discounted shopping opportunities.
  • 1 or 2 work from home days can be granted as part of these roles for admin purposes however, not contractually obliged but part of our wellbeing support. 
  • Possibility of flexible work requests as part of our Catch22 Ways of Working scheme, this includes optional 4 day weeks or 9 day fortnights working patterns. 

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Within the Justice hub at Catch22 we are extremely proud of our strong focus and track record in developing our people. As of September 2022, 73% of our management group have progressed from frontline roles within Catch22, which allows us to offer progression opportunities for staff under the leadership of managers with frontline experience.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

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