Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Pause works with women who have experienced – or are at risk of – repeated pregnancies that result in children needing to be removed from their care.  The programme gives women the chance to pause and take control over their lives, breaking a destructive cycle that causes both them and their children deep trauma, as well as reducing huge costs to society and the taxpayer. Catch22 currently has 3 Pauses services based in Worcestershire, Derbyshire and Northampton. The 3 Practices are new to Catch22 and the role will be support their integration into the wider Catch22 governance policies and procedures and as well supporting the data requirements from the Pause National team and Funders.  

As the Data and Compliance Administrator, you will provide an administrative and data role covering the 3 Pause services and the Assistant Director. You will also ensure all internal key data is captured, managed and reported effectively within Catch22 This will also involve accessing a range of case management systems to generate reports. Additionally you will support with general administrative work on behalf of the team including finance and diary management.

Main Duties & Accountabilities

• To support the integration of the Pause Teams into Catch22 and their compliance with governance process and procedure  
• To undertake and maintain required standards necessary to access and operate a suite of case management and recording systems.
• To ensure the interaction between systems and organisations are all correctly updated, including the transfer and recording of any material received by email and paper records
• To ensure all relevant case information is appropriately recorded on agreed systems in line with the internal and contractual requirements
• To ensure all contractual and operational data and management information requirements are maintained and reports produced as directed by the Head of Service.
• To perform data and analytical research and evaluation to identify trends and patterns that will inform and guide service delivery, performance management, reporting requirements and the continuous improvement and development of the service.
•  To maintain compliance and adherence with all audit requirements as directed by Catch22 and the authority.
•  To maintain an interest and good working knowledge of the women Pause works with and as well as the work done within the larger hub
• To attend and contribute to board, team and service meetings as appropriate including taking and distributing minutes.
• To ensure the website and Sharepoint are up to date.
•  To review and respond to administrative requests and routine issues subject to considerations of commercial sensitivity and confidentiality.
• To answer and manage incoming calls and emails, responding appropriately according to urgency.
• Manage specific projects as directed by the Practice Leads and Assistant Director.
• To support the teams in organising events, team meetings, including booking venues, booking transport communicating with participants, team, preparing resources, agenda, minutes, presentations and monitoring agreed actions.
• Ensure that invoices and pre-paid cards held by staff are processed in a timely manner and related financial records are kept up to date– in accordance with Catch22 financial policy and procedure
• To develop and maintain effective administration systems as required
• To support Managers with recruitment including advertising, processing on-line DBS forms, references and all other recruitment systems.
• To provide support with regard to facilities, e.g. IT ordering, mobile phones, ID cards, uniforms etc.

·         Perform, organise, and streamline operational tasks, systems and processes to reduce the potential for errors.

·         Interact with multiple teams, resolve problems, and provide information and guidance where appropriate.

• To assist and support the teams with Health & Safety functions
• To attend Catch22 and consortium networking meetings and promotional events as and when required.
• To ensure the safeguarding needs of all vulnerable adults and young people are managed in accordance with recognised policies and procedures escalating concerns defensibly through internal and external disclosure to the relevant authority
• Other duties relevant to the post.
• To ensure that all data and information is managed, stored and destroyed in line with agreed data management policies compliant with the Data Protection Act 1988 and 2003 and GDPR processes and procedures.

What does good look like for this role?

·         Pause services are supported to feel fully embedded in the Catch22 family  

·         Pause services are compliant with Catch22 policy, procedure and process

·         All performance management data is updated and is available to senior managers as required.

·         Enquiries are responded to appropriately and in a timely manner.

·         To promote an environment within Catch22 which respects and values the diversity of both staff and service users.

·         To seek to improve own performance, contribution, knowledge, and skills and to participate in training and developmental activities as required.

·         The website and Sharepoint are up to date, useful and utilised

Organisational Relationships

·         Reports to Pause Practice Lead in Northampton

·         Working very closely all 3 Pause Practice Leads, Coordinators and Teams

·         Liaises closely with Assistant Director, Data & Compliance Officer, Partnerships and Funders

·         The Operations Support Officer will work collaboratively with Corporate Services and all other hubs within the organisation.

Additional Information  

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and pre-employment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check. 

For full job description please click here.

Data and Compliance Administrator – Person Spec.

COMPETENCY

ESSENTIAL

DESIRABLE

ASSESSMENT

QUALIFICATIONS

GCSE’s or equivalent at Grade C or above in Maths and English

A Business Administration qualification

Shorthand qualification

Prince2 qualification

Interview

Certificate

KNOWLEDGE

Knowledge of finance, invoicing and administrative systems.

Understands the importance of confidentiality and to handle sensitive and confidential issues with tact and diplomacy

GDPR and data protection legislation

Knowledge of our work that involves working with vulnerable/ challenging women, children, young people and families

Knowledge of the YP &F, Education & Justice sectors

Interview

EXPERIENCE

Sound practical knowledge of common ICT software packages, especially MS Office (Word, Excel, PowerPoint, Outlook, etc.).

Proven experience of working in an administrative capacity across  multiple projects / services

Proven track record of building positive relationships with Senior Managers and other stakeholders.

Taking minutes at meetings ensuring key points are captured and typed accurately.

Experience of creating, monitoring and collating data from excel spreadsheets.

Experience of working with a third sector organisation.

Experience of project management activities.

Proven experience of working in an administrative capacity at a management level.

Interview

SKILLS & ABILITIES

Understands confidentiality

Building trust

Working collaboratively and build positive working relationships

Communicating effectively (verbal, non-verbal, written, digital)

Problem solving/solution focused

Flexible and adaptable

Organisation and prioritisation

Uses own initiative

Adaptable to change

Attention to detail

Full driving licence and the use of a car for work purposes.
 

Interview

OTHER

Share Catch22 values

Awareness of and commitment to Equality & Diversity

Willing to travel and work flexibly

Desire to develop and undertake training as required

Interview

Place of work:

Home based with national travel or potential to be office based in Northampton and will involve occasional  travel around the midlands and London.

Hours of work:

37 hours per week

Contract Type

Fixed term until Sept 2023

Salary/Grade

£23,594 Grade C

Reports to:

Pause Practice Lead – Northampton

Level of screening:

Enhanced DBS

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.