At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Commissioned by Leicestershire Police and Crime Commissioner (PCC), Victim First is a free and confidential service available to all victims and witnesses of crime across Leicester, Leicestershire and Rutland. The service supports victims and witnesses to be resilient and in doing so are less likely to be re-victimised; empowered to cope and recover from crime and anti-social behaviour by timely and effective victim-centred support from local services, families and communities.

We are looking to recruit a passionate and experienced Caseworker to join our Victim First team in Leicester. You will be providing support to victims of crime across Leicestershire, through a caseworker approach, becoming the primary named contact throughout the Victim’s journey.

Your role will be to build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust.

You will be accessing interventions that meet the different and complex needs of victims and motivating and supporting people to cope and recover from difficult events in their lives. The intensity and frequency of contact with your case load will be assessed to meet the individual risks and needs. Some meetings will take place out of the office, in people’s homes and the community by agreement.

As a Caseworker, your main accountabilities will include:

• Coordinate, monitor, review and deliver a joined up service for Victim First by becoming the primary named contact throughout the victim's journey.
• Build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust.
• Inform, consult and empower victims to feel supported through the delivery of an agreed and tailored package of support that meets specific risks and needs.
• Access interventions that meet the different and complex needs of victims.
• Motivate and support people to cope and recover from difficult events in their lives.

For a full list of duties and accountabilities, please see the Job Description

To be successful as a Caseworker, you will need:

• Experience of working with highly vulnerable people
• The ability to work on an inter-agency basis
• The ability to listen and communicate to an acceptable standard; both in writing and to disseminate information in an easily understood and appropriate format.
• Be able to work with a variety of data management systems and information sources, maintaining coordination of progress with individual cases within a high volume service.
• The ability to contribute to on-going assessments of the support needs of people and to provide appropriate advice and support to them.
• The ability to demonstate professional empathy with those suffering discrimination and disadvantage
• Effective communication skills in both the verbal and written form with the ability to handle enquiries from victims in both a competent and articulate manner
• IT literate and able to learn new packages quickly
• Highly organised
• General administration skills
• A committment to equality and diversity

For a full list of requirements, please see the Job Description

Salary: £21,000

Caseworkers will need to be available to work between 9am to 6pm Monday to Saturday and 9am to 8pm on Wednesdays. There is shift based rota.

This role is subject to an enhamced Disclousre and Barring Service (DBS) Check and Enhanced Police Vetting.