At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,700 colleagues and 400 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

We are looking for an experienced and reliable Corporate Support Officer (Receptionist) to deliver reception and office management duties in our head office. 

Our Pear Tree Street, London office is the home to our Leadership team, as well as a number of corporate services, including our Business Development and Communications teams. It also serves as a base for colleagues who work remotely. We are located between Old Street, Angel and Barbican tube stations.

As Corporate Support Officer, you will provide corporate support for Catch22 head office, working at the front desk to provide professional head office reception services, office administration and management of the office environment. You will be the main point of contact for all property/building related issues affecting the Head Office. 

We will support you with training, learning and development opportunities required to fulfil the requirements of this post, and you will have opportunities to develop professionally in this role.

Organisational Relationships

• You will be managed by the Chief of Staff but  will need to work closely with the Chief Officer group, including the Chief Executive
• You will be the first point of contact for all telephone calls and visitors and represent the company in a positive, professional and friendly manner
• You will support colleagues in Head Office.
• You will liaise with contractors attending site including engineers, maintenance, couriers and delivery companies.
• You will liaise with the corporate facilities department in the Brasted office to escalate any and all issues unresolvable at local level

Main Duties

Reception

You will open reception by 9.00 am each morning.

• You will need to be flexible and occasionally provide support out of your normal hours as required for meetings or events 

Welcome visitors, answering the telephone, handling incoming and outgoing post.

• Book couriers and deal with any related problems
• Handling stationery requirements for the office.
• Maintaining a petty cash facility and related financial procedures.
• Maintain meeting rooms in proper order and the associated booking procedures for rooms/touchdown areas and facilities e.g. lunches.
• Arrange catering for meetings/place orders
• Maintain a contractor service manual
• Anticipate problems before they arise and set plans in place for solving them
• Any other duties as required to support colleagues and ensure that Catch22 is represented to the best it can be

Office management

On a day to day basis ensuring the smooth running of Head office including looking after (list not exhaustive): -

• Monitoring the efficiency of cleaning
• Staff refreshments
• Kitchen environment
• Office environment
• Washroom environment
• Photocopiers and other office equipment
• Postage systems – incoming and outgoing
• Stationery
• Telephone system
• Archiving
• Local Health and Safety issues
• Contractor management for minor repairs/issues
• Identifying issues before they arrive for speedy and efficient resolution
• Liaise with Facilities and Health & Safety departments to ensure the Head office is a safe and pleasant working environment for staff.
• Undertake any necessary training as required
• Undertake weekly checks of fire escapes and exits to ensure proper egress.
• Make contact with the Landlord as appropriate to maintain the smooth running of the building facilities.
• Liaise with ICT as appropriate to ensure services are available within the Head Office.

Other

• Undertake duties related to Facilities department as and when required – to include spreadsheets and dealing with all Catch22 services
• Seek to improve your own performance, contribution, knowledge, skills and participate in training and developmental activities as required.
• Ensure the implementation of Catch22’s Diversity & Equality policy statement.
• Comply with Health and Safety policies and procedures.
• Ensure the implementation of Catch22’s policies and procedures.
• Carry out such other relevant duties, as may be required and as are commensurate with the nature and grading of the post.
• To assist with areas of peak workloads elsewhere within Head Office as agreed with the Chief of Staff

Essential Qualifications

• Level 2 or equivalent in English and Maths

Desirable Qualifications

• Business Administration qualification

Essential Experience

• Proven experience of working in an Administrative capacity
• Excellent knowledge of Microsoft office including Word, Excel, and Powerpoint
• Proven ability to communicate effectively at all levels and build sound relationships
• Experience of creating, monitoring and collating data from Excel spreadsheets
• Knowledge of finance, invoicing and administrative systems
• Experience of data entry onto databases
• Able to draft own correspondence and proofread
• Able to develop administration and finance procedures
• Ability to take minutes

Desirable Experience

• Experience working within the education, voluntary or social justice sector.

Essential skills and abilities

• Ability to build and develop good working relationships at all levels, internally and with outside organisations
• Ability to operate in a fast-paced, challenging and diverse environment
• A good telephone manner

Contract: 9 months Fixed term

Hours: 8.45-5.00pm with a 45min lunch break (7.5 hours a day)

Salary: £19,679