Vulnerable Victims Case Manager

  • Stanborough Rd, Welwyn Garden City AL8, UK
  • Full-time
  • Service type: Victim services
  • Pay scale: Up to £23,071.93 (Zone 3 Grade C)
  • Department: Social justice
  • Pay zone: Zone 3 - Rest of England (excluding NE)
  • Contractual type: Full time - fixed term

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

The Police and Crime Commissioner has appointed Catch22 to deliver the Beacon Victim Service across Hertfordshire. Since 2015, victim services have been delivered by Beacon, Hertfordshire’s Victim Care Centre.

Job Description

We are seeking a number of Vulnerable Victims Case Managers to join our growing team. You will be providing high quality emotional and practical support to victims of crime. If you are passionate about supporting victims and have the experience to ensure victims receive dedicated support and services, this could be the role for you. This is a great opportunity to join this growing service.

You will be a single point of contact and manage a case load of assigned victims, ensuring quality services and interventions to help victims cope with and recover from crime. You will inform, consult and empower victims through the delivery of an agreed and tailored package of support that meets their different and complex needs.

As a Vulnerable Victims Case Manager you will be responsible for completing needs and risk assessments to best determine which support is best for the victim, working closely with the police and building relationships with partner agencies and other organisations in Hertfordshire.

If you’ve got the skills we’re looking for, this is a great opportunity to make a difference.

  • Being the named and allocated case manager providing support to victims.
  • Building and sustaining high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust.
  • Informing, consulting and empowering victims through the delivery of an agreed and tailored package of support that meets their different and complex needs and enables them to cope and recover from difficult events in their lives.

As a vulnerable Victims Case Manager, your main accountabilities will include:

  • Undertaking  a needs and risk assessment and working closely with victims to access interventions that meet their different and complex needs providing support and motivation to cope and recover from the difficult events that have happened in their lives.
  • Providing support based on risk and need, delivering a variety of packages of support tailored to meet each victim’s needs.
  • Building close and effective working relationships with the Police, key agencies and partners to facilitate a co-ordinated multi-agency response to address the identified the risks and needs of victims.
  • Ensuring that victims and professionals are provided with a robust introduction to the service including referral pathways, support services and the Beacon service offering
  • Accessing and guiding victims through administrative information and advice packages, including the use of a web based information tool to inform victims at each stage.
  • Advising victims of the processes that underpin the criminal justice process with the aim of ensuring they are fully informed about the environment they will be entering, timescales and the key support organisations from whom they can expect to be contacted
  • Identify and create critical points and alerts along the victim journey ensuring they are kept wholly informed timely of key dates and case progress including sentencing outcomes as they are awarded.
  • Ensuring that support plans are put in place and these are monitored and reviewed on a regular basis to assess victim progress and response to work undertaken.
  • Agree, plan, facilitate, record and review the progress and suitability of referrals to key support services and agencies as part of a tailored plan of support sequentially meeting the victim’s needs and addressing key risks.
  • Identify, monitor and manage risks in each victim’s case, working closely with the Police and other support agencies as required.
  • Ensuring all adult and young people safeguarding risks are managed in accordance with policy and escalated through referrals and defensible disclosure to the relevant authority.
  • Ensuring all relevant case information is appropriately recorded on agreed systems
  • Being a conduit to share and receive information directly from victims and the wide range of services and agencies involved in each case ensuring a coordinated approach is taken to sequentially manage each victim’s case.
  • Actively promoting and delivering Restorative Approaches following specific Restorative Justice training.
  • Supporting and supervising Volunteers to enable a step down service for victims.


Essential critieria:

  • Experience of working with vulnerable people.
  • Experience of undertaking needs and risk assessments.
  • Experience of identifying and delivering a range of interventions directly and/or in partnership in response to needs/risk assessment. 
  • Experience of case management and recording.
  • Knowledge and understanding of the Criminal justice system.
  • Knowledge and understanding of the impact of crime.
  • Knowledge and understanding of the principles of risk assessment, safety planning and risk management for victims of crime.
Desirable criteria:
  • Experience of delivering restorative justice services and 
  • Experience of managing, engaging and motivating volunteers.
  • A qualification relevant to working with under-supported people.
Essential skills & abilities:
  • Ability to listen and communicate effectively, both verbally and in writing.
  • Ability to build and sustain high quality and effective relationships with victims, colleagues and other agencies.
  • Ability to work on an inter-agency basis.
  • Ability to demonstrate professional empathy with those suffering discrimination and disadvantage.
  • Ability to deal sensitively with challenging and emotionally charged situations and control own emotions.
  • Ablity to maintain confidentiality and to share information appropriately and professionally.
  • IT literate. Ability to work with a variety of data management systems and information sources.
  • Ability to work independently as well as part of an integrated team.
  • Ability to problem solve
  • Highly organised.
  • Ability to work effectively in a fast paced, high volume and pressured environment.

Additional Information

Salary: £23,000 (Grade C, Zone 3)

Face to face interviews will take place: June 2019, but we may call you before this date to discuss the vacancy with you. Please check your junk mail for invite to interview.

Contract: Fixed term contract until 31st March 2021, 37.5 hours per week. Working hours are between 8am and 8pm Monday to Friday and 9am to 5pm on a Saturday inclusive.

Vetting and Clearance Requirements: NPPV 2 (Police Vetting), Enhanced DBS check

You will need a current driving licence, business insurance and use of suitable vehicle for work, and be willing to travel across Hertfordshire to deliver support within the community according to victims’ needs

Videos To Watch

Privacy Policy