About Us: At Casebook PBC, our software enhances people’s lives. Committed to fostering community well-being, we deliver adaptive, research-based, and practice-driven technology. Designed to empower those who help others, our innovative SaaS solutions improve outcomes in human services. Continually evolving the Casebook Platform, we aim to reach more agencies, driving industry-wide innovation and excellence. As a mission-driven company, joining us means making that mission a reality.

The Customer Experience Team:

At Casebook, our Customer Experience Team is responsible for the end to end customer experience, so our aim is to enable our customers to maximize their impact. As an all remote team, we pride ourselves on our dynamic team environment, where collaboration, innovation and fun come together. Together, we work tirelessly to ensure that our customers receive the assistance and guidance they need to succeed. Join us and be a part of a team that's passionate about making a difference for our users every day.

Job Title:

Community Manager

Reports to: CCO

Job Summary:

The Casebook Customer Experience team seeks an experienced and entrepreneurial Community Manager to join our expanding team. Reporting directly to the Chief Customer Officer, this role demands a driven self-starter with a background in community management, preferably within the nonprofit sector or with a demonstrated understanding of its dynamics.

What You Will Be Doing:

• Establish and manage communities for customers, including online forums and in-person user group events.
• Create, curate, and moderate engaging content tailored to the community's interests.
• Develop events, groups, and activities to foster member engagement and advocacy.
• Address community inquiries and feedback, sharing insights with internal teams, including product and marketing.
• Identify and cultivate key advocates within the community, tracking their interest in becoming customer champions, references, or contributors to case studies.
• Devise strategies and plans to effectively communicate and engage with customers, providing them with valuable insights, best practices, product updates, and trends.
• Drive review activity on peer review sites and communities like G2, TrustRadius, Capterra, and Gartner Peer Insights.
• Establish a Customer Advisory Board to formalize feedback mechanisms on our product roadmap and glean insights from CAB members.
• Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes.

What Makes You a Great Fit for the Team:

• Proven experience as a community manager or in a similar role.
• Track record of planning and leading successful community initiatives.
• Ability to identify and monitor relevant community KPIs.
• Strong verbal and written communication skills.
• Exceptional interpersonal and presentation abilities.
• Hands-on experience with social media management.
• Proficiency in interpreting website traffic and understanding online marketing principles.
• Attention to detail, critical thinking, and problem-solving skills.
• Bachelor's degree in Marketing or a relevant field.
• Ability to thrive in a fast-paced, agile environment and prioritize tasks effectively.
• Familiarity with technologies crucial for the role's success.
• 3+ years of experience in a similar role within growth-stage B2B SaaS environments.
• Experience working with or for nonprofit organizations or government agencies is advantageous.

Join the Movement

At Casebook PBC, we're more than just a software company—we're changemakers. If you're ready to impact lives, nurture relationships, and lead the charge in engagement marketing, we want to hear from you. Join us in empowering communities and shaping the future of human services. Your journey starts here.

Casebook PBC is also an equal opportunity employer. At Casebook PBC, we appreciate the value of diversity, and strive to create and support a workforce representative of the population we serve. Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor. 

Location: Remote

Salary Range: $50,000 - $70,000

Culture and Benefits Summary:  Casebook PBC is proud to be a certified Great Place to Work: https://www.greatplacetowork.com/certified-company/7015438