General Manager at Willard Center

  • 1455 Pennsylvania Avenue NW, Washington, DC 20004, USA
  • Full-time

Company Description

Carr Companies provides the space, tools, connectivity and community to help your business thrive. From start-ups to fast growing companies, we’re in your corner. We've got supportive staff, flexible options on ways to work, nationwide locations, and a vibrant community that loves to collaborate. We’re here to do whatever it takes to get to the next level.

Interested in working for Carr Companies? We provide a vibrant, progressive and entrepreneurial community to our clients. This type of atmosphere starts with our people. We have the perfect blend of professionalism and character to build the most collaborative and energetic community possible. If you’re an energetic, social-minded team player, we want to hear from you. 

Job Description

The General Manager’s role is to tie the amenities of the Willard property together as a cohesive offering while establishing strategic partnerships in the surrounding community in order to bring the Willard Building Center to life and differentiate it in the marketplace. As a leader of a hybrid property management & asset management team, the General Manager will connect the various pieces of the Willard Building Center to create operational and financial synergies, increase asset profitability, foster community outreach, and draw more people to the location and ensure health of individual tenants. 

Duties: 

  • Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directly to vendors or maintenance staff.  Follow up with the tenant to ensure satisfactory resolution of the issue.  Ensure that there is 24-hour emergency coverage for the property at all times.    

  • Oversee and ensure that all areas of the property are well presented at all times (day offices, conference rooms, café, front desk, restrooms and common areas).   

  • Oversee and ensure that all operational systems are in working order and escalate outages/problems to the appropriate corporate contact and/or vendor.    

  • Extensive knowledge and understanding of billing software with the ability to generate reports related to occupancy, renewals, retention, billing and accounts.  

  • Maximize revenue opportunities throughout the Willard Center in coordination with the sales & operations leaders of each element of the Hospitality Center to ensure all parties are coordinated on events, promotions, and sales opportunities 

  • Meet regularly with asset management, hotel management, restaurant management, and coworking center management to strategize and ensure collaboration 

  • Plan events to increase foot traffic to the Willard Center, making each part of the asset a destination in the community 

  • Foster community engagement through outreach efforts, including networking, active participation on association boards, and volunteer work 

  • Ensure cross-marketing of the various parts of the Willard Center 

  • Market the Willard Center externally in order to maximize the benefits of the offering for all elements

  • Core Competencies/Skill Sets: 

  • Excellent oral and written communication skills with the ability to communicate ideas and solutions effectively at a high level. 

  • Desire to establish and solidify client relationships with a long-term outlook.  

  • Strong interpersonal and sales skills.  

  • Desire to work in a start-up culture and help build a company.  

  • Effective listening and critical thinking skills.  

  • Strong desire to prospect and develop new business.  

  • Demonstrated ability to think creatively and add value for our customers. 

  • Ability to execute data and information collection efforts; creatively sourcing the data and information when required. 

  • Proficient at working on multiple projects at once with shifting priorities, ambiguity, and rapid change. 

  • Resilient in the face of constraints, frustrations, or adversity. 

  • Provides reliable follow-up and consistently meets deadlines.  

  • Demonstrates attention to detail. 

Qualifications

  • Minimum Bachelor’s Degree in Business Administration, Hospitality, or related field.  

  • Minimum 7 + years’ experience in property management, asset management, or hospitality role.  

  • Board experience a plus.  

  • Proficiency within Microsoft Office Suite.  

Additional Information

About Us:

At Carr Companies, we value our employees and believe in everyone’s own personal success. We offer a top of the line benefits package including a 401(k) with company match, a steady schedule — Core business hours are 8:15am-5:15pm M-F, and a chance to grow within an organization that truly values its employees.

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