Front Desk/Community Manager

  • Full-time
  • Department: Embarcadero - San Francisco, CA

Company Description

Carr Workplaces provides the space, tools, connectivity and community to help your business thrive. From start-ups to fast growing companies, we’re in your corner. We've got supportive staff, flexible options on ways to work, nationwide locations, and a vibrant community that loves to collaborate. We’re here to do whatever it takes to get to the next level.

Interested in working for Carr Workplaces? We provide a vibrant, progressive and entrepreneurial community to our clients. This type of atmosphere starts with our people. We have the perfect blend of professionalism and character to build the most collaborative and energetic community possible. If you’re an energetic, social-minded team player, we want to hear from you.

Job Description

Essential Duties:

  • Be physically present at the center to provide client support. Answering questions, and responding to all client and manager feedback.
  • Prepare for customer inquiries by studying products, services, and customer service processes.
  • Answering all inbound phone calls for clients, sales, and the organization and directing callers as appropriate. Take care of any client requests that come in by phone.
  • Greets and directs visitors.
  • Receives, sorts, and forwards incoming mail for clients.
  • Coordinate the pick-up and delivery of mail services.
  • Assist in the ordering, receiving, stocking, and distribution of office and café supplies.
  • Assist in the management of client on-boarding.
  • Assist in the daily operations and maintenance of the center.
  • Ensure that the community café, business center, and conference rooms are up to center operating standards.
  • Create marketing packets and other marketing materials. Attend networking and marketing events during business hours.
  • Maintain center social media platforms daily.
  • Perform administrative duties that support Clients in their daily business practices.
  • Manage all client catering requests (including set up and tear down) and vendor relationships in a professional manner.
  • Schedule conference rooms, virtual office usage, catering and equipment through Occupie.
  • Update and maintain accurate schedules for all clients and daytrippers. Assist with booking and maintaining of daytripper client accounts.
  • Proactive acquisition of daytrippers.
  • Receive all incoming invoice and accounts payable documents and submit through the Accounts Payable software program (Nexus Payables) for approval.
  • Coordinate with building Management Company and janitorial staff to assist with building issues where necessary.
  • Purchase and accurately reconcile office supplies, postage, parking validations, and FedEx accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Familiarity with P&L reports.
  • Other duties as required/assigned.

Qualifications

·        High School Diploma or equivalent, A.A. or B.A. preferred.

·        Minimum six months experience in an office environment in a similar position.

·        Experience in restaurant, hotel, retail or other hospitality settings highly desired.

Additional Information

At Carr Workplaces, we value our employees and believe in everyone’s own personal success. We offer a top of the line benefits package including a 401(k) with company match, a steady schedule — Core business hours are 8:00am-5:30pm M-F, and a chance to grow within an organization that truly values its employees.