Carr Workplaces provides the space, tools, connectivity and community to help your business thrive. From start-ups to fast growing companies, we’re in your corner. We've got supportive staff, flexible options on ways to work, nationwide locations, and a vibrant community that loves to collaborate. We’re here to do whatever it takes to get to the next level.

Interested in working for Carr Workplaces? We provide a vibrant, progressive and entrepreneurial community to our clients. This type of atmosphere starts with our people. We have the perfect blend of professionalism and character to build the most collaborative and energetic community possible. If you’re an energetic, social-minded team player, we want to hear from you. 

•    Travel in DC Metro area to support Carr Workplaces users and clients in a multi-tenant environment.
•    Address user tickets regarding hardware, software and networking
•    Walk customers through installing applications and computer peripherals
•    Ask targeted questions to diagnose problems
•    Guide users with simple, step-by-step instructions
•    Conduct remote troubleshooting
•    Test alternative pathways until you resolve an issue
•    Customize desktop applications to meet user needs
•    Record technical issues and solutions in logs
•    Direct unresolved issues to the next level of support personnel
•    Follow up with clients to ensure their systems are functional
•    Report customer feedback and potential product requests
•    Help create technical documentation and manuals
•    Install and configure new IT equipment

Education/Experience:
•    High School Diploma or equivalent, A.A. or B.A. preferred.
•    Relevant Certifications: MCDST certification, CompTIA A+ and Network +
•    3+ Years Desktop Support experience

Core Competencies/Skill Sets:
•    Excellent attention to detail and follow-through
•    Excellent communication skills, both verbal and written
•    Ability to demonstrate flexibility with changing priorities
•    Evidence of being a team player and supportive colleague with strong interpersonal skills.
•    Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
•    Hands-on experience with Windows and Mac OS environments
•    Working knowledge of office automation products and computer peripherals, like printers and scanners
•    Knowledge of network security practices and anti-virus programs
•    Ability to perform remote troubleshooting and provide clear instructions
•    Ability to organize, prioritize and manage multiple tasks and to meet deadlines with minimal supervision
•    Customer-oriented attitude
•    Ability to work in a high-pressure environment and act in a dynamic, problem solving capacity to best service clients and the team.

About Us:

At Carr Workplaces, we value our employees and believe in everyone’s own personal success. We offer a top of the line benefits package including a 401(k) with company match, a steady schedule — Core business hours are 8:00am-5:30pm M-F, and a chance to grow within an organization that truly values its employees.