Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Cho Tot

Established in 2012, Chotot.com is the first re-commerce platform in Vietnam pioneering classified 4.0 with more than 1 billion page views every month. On average, 9 out of 10 Vietnamese people are aware of Cho Tot when asking about selling and buying in any category. With the motto “Muốn Là Có” (“A Way to Your Wants”), we leverage technology to build a simple, efficient, and reliable platform that meets all the wants and needs in all stages of your life. There are more than 60 categories on Chotot.com, meaning whether you are looking for a house, a car, a job, a pet, or a piece of vegetable, you can find them on our site. Whether you are passing things you once loved or giving them to people in need, we are here to assist.

At Cho Tot, you will be part of our young and dynamic team in a fast-moving and fun-loving environment. You will receive opportunities to reach all the potentials you can think of in your career ladder. Cho Tot provides a competitive salary and full benefits. More importantly, we are a family within the company to support each other to learn, grow and immerse in new experiences every day. Every member of our family will be there with you on your path of passion to deliver the best online classified site to serve Vietnamese people. Being part of a bigger global organization, at Cho Tot you will also be given opportunities to collaborate with global distributed teams across the world to tackle and provide solutions for some of the most challenging problems in the emerging internet business space. Since 2019, Cho Tot is part of Carousell.

• Supporting the continuous improvement of ad content principles and automated moderation system through data-driven analysis and feedback - provide insights and recommendation based on data analysis to improve content moderation’s efficiencies and effectiveness

• Collaborating with cross functional teams, including product managers, engineers, and policy experts, to address content moderation challenges, ensure compliance with local regulations and community guidelines, and reduce harmful or inappropriate content on the platform

• Analyzing user-generated content data on the platform to identify trends, patterns, outliers, and areas for improvements on content automated moderation system

• Creating and implementing automated logic for content moderation systems to review user-generated content

• Monitoring and analyzing the performance of the content automated moderation system, making adjustments as needed to improve accuracy and efficiency.

• Generating reports and dashboards to visualize key content moderation metrics and performance indicators

• Staying updated on industry trends, emerging technologies, and best practices in content moderation automation.

• Bachelor's degree in a relevant field such as Business Administration, Computer Science, or Data Science

• 2+ years of experience in Business Analyst role, preferably in ad content moderation or a related fields

• Proficiency in programming languages Python

• Proficiency in data analysis tools such as Excel, SQL and data visualization software

• Strong analytical skills and problem solving skills with the ability to interpret complex data and trends

• Familiarity with content moderation tools and platforms and proper understanding of online safety and community guidelines

• Excellent communication and presentation skills

• Knowledge of regulatory requirements related to content moderation is a plus

•  Get 15 days of annual leave and 5 days of sick leave per year
•  Health insurance for employee and their family members.
•  Get a 13th-month salary.
•  Participate in regular team-building activities and company parties.
•  Full of learning and training opportunities to grow your professional and personal skills.
•  Our modern offices serve perfectly for a relaxed, yet productive work environment.

Thank you for taking your time to read our job description and thank you in advance if you decide to apply for this position. Shortlisted candidates will be contacted within 2 weeks since application, otherwise we might meet when another chance arises.

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