Client Relations Assistant (REMOTE POSITION)

  • 44 Merrimon Ave, Asheville, NC 28801, USA
  • Part-time

Company Description

We are a small office headquartered near downtown Asheville. Our team lives and breathes this city, and our values have grown from that. We've asked some of our team members to share why they like working here, and their responses included some of the same things over and over: Flexibility, small family-like atmosphere, team- and results-oriented (without being "corporate"), a management team that is accessible, genuinely supporting each other, high quality of life, work-life balance, and our dog-friendly culture.

If you are looking for a results-driven company that also feels like family, who holds each other accountable while also holding each others' hands in times of need, and who sincerely strives to be the very best in all that we do - you'll love working with us at Carolina Mornings!

Job Description

Overview

The Owner Relations Assistant is a critical role for helping our Director of Owner Relations maintain clear and concise communications with our property owners, as well as achieve all company goals of onboarding new properties into our systems and processes and maintaining all existing properties.

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To be considered for this position, you must take the following actions:

  1. Complete a brief personality assessment (3-5 minutes). The assessment may be found here: https://bit.ly/2Ynoo2L

  2. Submit your resume via this system. Please note that resumes are not reviewed until the corresponding personality assessment is received.

  3. Include a cover letter that details why you feel you would be a good fit for this position, as well as identifying at least 3 typos from this job posting. (This position requires strong attention to detail!)

We hope to review your resume soon!

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Responsibilities

Communication: 

  • Manage our shared Property Owner communications email inbox. 

  • Ensure any client questions are added to our project management platform and assigned to a department with to-dos with timelines.

  • Act as a liaison between owners and the Director of Owner Relations, and all department heads with professional ongoing and timely communication. 

  • Assist in creating content for the Quarterly Owner Newsletter. 

  • Create and send periodic property performance reports to owners.

  • Build and send all owner update communications


 

Administrative:

1. New Properties

  • Administer all property project-management items.

  • Send out an on-boarding contract for a new owner to sign.

  • Work with new owners to make sure all needed documentation and information are passed to our company in a timely manner and are documented correctly.

  • Build new owner and property profiles in various systems.

  • Schedule property visits by vendors in a timely manner.

  • Ensure new properties hit our “go-live” goals.


 

2. Existing Properties

  • Manage and update owner information, including sensitive/confidential materials

  • Follow up with property owners who fall behind our company standards

  • Participate in our complaint tracking process to ensure that no owner-related issues are missed

  • Bill and collect money due from property owners

  • Sending out updated contracts as needed

  • Reliable communication with department heads regarding property updates.


3. Other Adminn Duties

  • Participate in regular team meetings, including meeting or exceeding personal goals set

  • Assist with our various database systems to ensure the data is kept up to date and processed properly

  • Manage company’s DocuSign account (including updating templates and documents as needed)

  • Update and publish various company documents and contracts. Assist with other projects as requested by management

 

Qualifications

  • Ability to maintain autonomy and self-motivation.

  • Demonstrate excellent organizational skills with close attention to detail maintaining the highest levels of accuracy in a fast-paced environment.

  • Display excellent written and verbal communication skills, including:

    • Demonstrating impeccable grammar, spelling, and punctuation

    • Ability to actively listen

    • Remain professional and personable at all times

  • Prioritize tasks and follow through as needed to complete projects on time with multiple deadlines.

  • Adept use of multiple computer platforms and systems including databases, project management, the Microsoft Office Professional suite of programs, and the Google suite of programs.

  • Strong proofrreading skills

  • A safe and appropriate work environment as this position is 100% remote, including:

    • A modern computer system with a webcam

    • High speed internet

    • A “smartphone” device for communication with strong signal from the workspace

Additional Information

Compensation is $15/hour.

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To be considered for this position, you must take the following actions:

  1. Complete a brief personality assessment (3-5 minutes). The assessment may be found here: https://bit.ly/2Ynoo2L

  2. Submit your resume via this system. Please note that resumes are not reviewed until the corresponding personality assessment is received.

  3. Include a cover letter that details why you feel you would be a good fit for this position, as well as identifying at least 3 typos from this job posting. (This position requires strong attention to detail!)

We hope to review your resume soon!

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All your information will be kept confidential according to EEO guidelines.