ECM Intake Specialist – Enhanced Care Management (ECM) 

Compensation and Schedule 

• Hourly Rate: Starts at $25/hr. (Non-Exempt) 

• Work Hours: Monday–Friday, 8:30 AM–5:00 PM. Full Time

• On site in Irvine, CA  

Who We Are 
Welcome to Care Partners Medicine, where making a difference in people’s lives through love, compassion and empathy, is our everyday mission. Based in beautiful Orange County, CA, we’re a multi-faceted healthcare organization focused on providing essential care to our community’s most vulnerable populations. 

As part of our Enhanced Care Management division, you’ll connect people to vital social services and resources, playing a critical role in growing programs like CalAIM and ECM. If you’re ready to be a champion for compassionate care and leave a lasting impact, this role is for you! 

Why You’ll Love It Here 

• Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth. 

• Open Doors, Open Minds: Transparent leadership that listens and values your voice. 

• Feel the Love: Here, you’re not just an employee—you’re family. 

• Work-Life Bliss: Team outings, company events, and a commitment to putting you first. 

• An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido’s well-behaved!).  

What You'll Be Doing 
As our ECM Intake Specialist, you’ll be a key player in helping us onboard clients into programs that change lives. Here’s a peek at your day-to-day: 

• Master the Care Partners brand and service offerings. 

• Become an expert in California’s Medi-Cal programs like CalAIM and ECM. 

• Use your expertise to educate prospective clients and qualify them for services. 

• Partner with community organizations and field inquiries about our programs. 

• Ensure seamless onboarding for eligible clients by handling screenings, authorizations, and scheduling. 

• Work closely with Lead Care Managers to guarantee a smooth handoff and successful start/end of services. 

• Field inbound/outbound calls. 

• Maintain impeccable records and contribute to growth by tracking call volume and outreach efforts, and other duties as assigned. 

• Ability to maintain confidentiality about client services and care. 

What We’re Looking For 

• A high school diploma or GED (bonus points for an associate or bachelor’s degree!). 

• Experience in healthcare or customer service is great—but we welcome new grads! 

• Exceptional communication skills—you listen with empathy and speak with confidence. 

• Proactive, organized, and ready to juggle tasks like a pro. 

• A team player with a positive, can-do attitude. 

• Tech-savvy with scheduling tools and MS Office (Excel, Word, Outlook). 

• Multilingual? Spanish, Vietnamese, or Korean speakers are a big plus! 

Ready to Make a Difference? 
Come join a team that puts love, compassion, and empathy at the heart of everything we do. We can’t wait to welcome you into the Care Partners family! 

For immediate consideration please call/Text: 657-643-3945