seeking a highly skilled and motivated Systems Administrator to support Office 365 adoption and provide support to end-users on all Office 365 services. This position will provide training and support of all Office 365 and Exchange Online client related issues. The Systems Administrator support end-user on all aspects of Office 365 collaboration tools with emphases on new Office 365 Pro Plus.  The Systems Administrator will also help support the on-premises Exchange server infrastructure.  The systems administrator will assist with conducting email migrations, bulk activations, email migrations, and google apps platform.

Detailed Responsibilities Include:

• Configuration, Administration and Support of Microsoft Office 365 Pro Plus clients
• Support and train end-users in individual Office 365 Pro plus applications, such as Outlook, OneDrive, Skype for Business and other Office 365 web based services
• Train and educate end-users on new O365 capabilities and collaboration tools
• Provide user training for OneDrive for Business integration and sync
• Provide troubleshooting for email related issues
• Provide expert-level customer service and client-facing expertise in area of Office 365 and Email Support
• Assist with troubleshooting email routing issues [delivery issues, incorrect SPAM scoring, etc…]
• Assist with troubleshooting email access issues [Outlook client for Windows, macOS, iOS, Android] as well as native mail clients for iOS and Android
• Assist with troubleshooting MDM activation issues
• Assist with creation of Shared and Resource Mailboxes
• Assist with troubleshooting Office 365 access issues
• Report writing and process and procedure documentation
• Other duties as required

All your information will be kept confidential according to EEO guidelines.