Communications & Marketing Lead

  • London, UK
  • Employees can work remotely
  • Full-time

Company Description

We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens.

Capita is a consulting, digital services and software business

We are driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.

We are committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.

We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.

We operate in the UK, Europe, India and South Africa – and across six divisions: Software; IT & Networks; People Solutions; Customer Management; Government Services and Specialist Services.

Job Description

Becoming a CPA Marketing & Comms lead within Capita Health and Welfare Employability

Location – HOME BASED

Salary - £55,000 - £60,000

Interviews will be held 12th April – 21st April 2021

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Establish strong relationships with key stakeholders including DWP, CPA partners and employers by:

Delivering a programme of comms using a range of appropriate channels. This may include sharing regular updates, insights or trends and spotlighting best practice.

Delivering marketing support across the end-to-end service: map out marketing requirements across the customer journey, for example collateral requirements for Jobcentre Plus and CPA partners.

About the role:

An exciting opportunity has arisen to join our employability business. You will be leading on the marketing & comms within a CPA (Contract Package Area) to support those people classed as ‘Long-term Unemployed’. You will be embedded within your CPA, ensuring that the communications and marketing plan is tailored, local and will resonate with job seekers, stakeholder groups, local employers.

What you’ll be doing:

You'll work closely with senior management and the CPA team to understand the business objectives, opportunities and challenges. Use these relationships to build consensus and support of your marketing & comms plans; 

Establish strong relationships with key stakeholders including DWP, CPA partners and employers by:

  • Delivering a programme of comms using a range of appropriate channels. This may include sharing regular updates, insights or trends and spotlighting best practice;
  • Delivering marketing support across the end-to-end service: map out marketing requirements across the customer journey, for example collateral requirements for Jobcentre Plus and CPA partners;
  • Work with your business stakeholders, supported by the Head of Marketing & Comms, to ensure timely approvals and implementation;
  • Ensure that all activity is compliant with brand and tone of voice;
  • Be the contact point for Capita’s press office to support on press queries.

Qualifications

What we’re looking for:

  • Proven marketing & communications professional with experience of managing multiple projects in a fast-paced environment;
  • Ability to develop strategies that cross over multiple channels, including digital, online, social and offline;
  • Strong creativity and solid judgement to enable the delivery of complex messages in an easy to understand manner;
  • Really great copywriting skills;
  • Highly organised and able to create effective plans including managing complex timelines and deadlines;
  • Experience of reporting and communicating at a Senior Level;
  • Experience within the employability market would be advantageous (but not essential);
  • Ability to manage and organise external teams and suppliers to deliver as and when required;
  • Commercial focus and business acumen.

Additional Information

About Capita Health and Welfare:

Capita Health and Welfare currently delivers 2 key services which contain Capita Primary Care Services England (PCSE) on behalf of NHS England and Personal Independence Payment (PIP) on behalf of the Department for Work and Pensions (England and Wales) and the Department for Communities (Northern Ireland)

What’s in it for you?

  • Salary £55,000 - £60,000
  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Don’t forget, you will be part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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