Disability Assessor - Lisburn

  • Lisburn, UK
  • Full-time

Company Description

With over 70,000 employees and a rich mix of products, services and expertise, Capita are the nation's leading provider of outsourcing and support service solutions.

We're proud to work with the Department for Communities (DfC) for the provision of the Personal Independence Payment (PIP) Assessment Service.

PIP replaced Disability Living Allowance for working age customers from 16-64.  Capita pride themselves on delivering the entire PIP process to the highest standards.

Job Description

We are growing, so it's a great time to join us and our expanding team.  Your rewarding and essential role entails clinically assessing and compiling reports that help claimants through the often daunting benefits process.

  • Meet face to face with customers and ascertain how their health condition and/or disability affects their daily lives and mobility;
  • Conduct observations and assessments on an individual's capacity to carry out functional activities;
  • Analyse and interpret clinical information and supporting evidence to support assessment;
  • Compile a comprehensive report in a professional and concise manner, including a detailed history, a full justification and conclusion from evidence gathered to support the Department for Communities in their decision-making;
  • Ensure reports meet PIP requirements and are produced to a high standard (Grade A reports);
  • Work to ensure the productivity and quality targets, established by Capita PIP to meet its contractual Service Level Agreements, are met.


About You

  • Excellent observational and decision-making skills
  • Effective listening, probing, questioning and conversation management skills
  • Ability to work at pace, set boundaries, manage conversations and keep to timescales
  • Can relate to people from a range of socio-economic backgrounds, races, religions and cultures
  • Report writing ability
  • Able to type whilst conducting an assessment (multi-tasking)
  • Capable of dealing with a high percentage of work using a laptop and IT systems
  • Able to work remotely using remote connections (training provided)

Essential Qualifications

  • At least 2 years' post-registration experience as an Occupational Therapist, Physiotherapist, Nurse or Paramedic
  • Must be fully registered without restriction or conditions with the NMC/HCPC/GMC and hold a valid PIN
  • Hold a full current driving licence with access to a car

Additional Information

You will embark on a 5 week intensive training course (fully paid).  Thereafter, there is a further 6 weeks on the job training with close mentorship and development.

Ongoing CPD keeps you up to date and eligible for revalidation.

We are passionate about rewarding and developing our workforce.  The opportunities to learn new skills, develop in your career and grow as we grow are almost endless.  Our mission is to help you realise your potential - whatever that means to you.

You will enjoy a more conventional work-life balance with no nights and all bank holidays off, including Christmas.

You'll develop new skills, both professional and behavioural, as a result of rising to the challenges you face.  You'll receive greater financial reward than you might in other healthcare roles.

You'll be applying your empathetic manner and desire to care, to something important to people.  You'll work within a system that is designed to help those who need it.  You'll deliver a service that makes you feel part of the 'bigger picture'.


Starting salary of £34,000 per annum, rising to £35,000 on DfC approved status
Potential of up to £3,000 per annum quality bonus
Full time hours are 37.5 per week (part-time minimum 22.5 hours)
23 days paid holidays (plus 8 statutory holidays)
Travel expenses reimbursed
Life assurance
Company pension
Career development opportunities
Working for a progressive and cutting-edge employer with exceptional standards

Capita PIP is an equal opportunities employer, we welcome and encourage applications from all applicants.  Adaptations are available on request for candidates taking part in all aspects of the selection process.  Including, but not limited to, job descriptions and information in brail and large print, and job interviews that include aid or adapting equipment and communication support.  If you would like to discuss how we can support you please contact us on 0300 303 8544 for further information and to discuss any reasonable adjustments you may need.

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