Service Desk

  • Full-time

Job Description

· 1-2 years’ Experience in international BPO, specifically in a Voice and Email Handling process

· Handle customer issues, coordinate with different functions

· Service ticket management

· Willing to work in 24/7 environment

Primary Skills

· Excellent communication skills, both verbal and written and Listening skills

· Experience and good knowledge of working with a team onshore and offshore.

· Basic knowledge of MS Excel, Word, Outlook, PowerPoint

· Good Customer Service skills

· Basic analytical skills

Secondary Skills

· Prefer Associate Degree

Additional Information

you can drop me an email at raghu.varun@capgemini(dot)com