Inclusive Design Manager

  • Columbus, OH, USA
  • Full-time

Company Description

CapTech is a team of master builders, creators, and problem solvers who help clients grow efficient, successful businesses. We unite diverse skills and perspectives to transform how data, systems, and ingenuity enable each client to advance what’s possible in a changing world.  

As perceptive partners, our U.S-based consultants find inspiration in the unknown and enjoy getting our hands dirty solving our clients’ myriad of challenges. Across industries and business goals, we fuse technical depth and analytical prowess with creative savvy to move clients forward. This drive helps each organization use technology, management, and insight to turn ideas into action. Together, we create outcomes that exceed the expected — which is one of the reasons we’ve been on the Inc. 500/5000 list for over a decade.

Job Description

CapTech’s Customer Experience (CX) team seeks an Inclusive Design Manager with a proven track record of creating sophisticated digital interfaces that are usable and accessible to join our ever-growing team. 

As an Inclusive Design Manager, you’ll actively engage as a member of the Customer Experience practice area collaborating across teams to design and develop innovative and conformant solutions that ensure our digital products are accessible to people across a wide spectrum of ability. You will design, contribute to, test and review projects, providing actionable feedback and advice on accessibility improvements. You will also be actively involved in raising awareness for the importance of accessibility throughout the organization. Your role is to facilitate the implementation of accessibility features and normalize inclusive design in our work. 

Responsibilities may include: 

  • Crafting innovative information architectures, task flows, wireframes, prototypes or visual designs that follow interaction design and accessibility best practices 

  • Creating clean, informative, and concise presentations for clients and internal teams that communicate the rationale behind your designs 

  • Consulting with clients and team members on the benefits of user experience and design 

  • Working with internal teams to develop solutions for the implementation of accessibility features and inclusive design 

  • Advocating for and spreading awareness of accessibility across the company 

  • Building and maintaining various accessibility-focused documentation and toolkits available to all employees 

  • Conducting reviews, tests and inspections of the different projects at predetermined milestones in order to ensure conformance with Accessibility Standards 

  • Supporting tracking and reporting on accessibility-related task progress across projects 

  • Helping to build, update, maintain and ensure compliance with the internal Accessibility Standards 

  • Collaborating with project and department leadership to plan roadmaps and assign tasks associated with the implementation and testing of accessibility in our work 

  • Stay up-to-date and informed on industry benchmarks, best practices, legal requirements and accessibility studies 

  • Assist with various workshops and trainings regarding inclusive design 


  • Proven written, verbal, conceptual and visual communication skills 

  • High-level understanding of technologies with the ability to weave that understanding together to make informed decisions 

  • Ability to create and present to internal teams and clients clean, detailed, deliverables with high production value 

  • Ability to work on multiple projects and deliver on time 

  • Expert understanding of usability principles and accessibility heuristics 

  • Advanced proficiency in design and prototyping tools such as Axure, InVision and Sketch 

  • Advanced knowledge of WCAG and other accessibility guidelines and standards 

  • Working knowledge of manual and automated accessibility review methodologies, using keyboard-only, screen readers, or tools such as Axe or WAVE 

  • Proven track record of raising awareness and developing accessibility solutions in previous roles 

  • 5+ years professional experience in the design industry 




  • 4 year+ degree in Design, HCI, Information Sciences, Psychology, Computer Science or other relevant field of study 

  • Front-end development skills (HTML, CSS, JavaScript, PWAs such as Angular or React) 

  • 2+ years professional experience in an Accessibility-focused role 

  • CPACC or WAS Certification 

Additional Information

We provide challenging and impactful opportunities in our client work and internal teams, while keeping individual interests in mind. We want everyone at CapTech to be able to envision a lifelong career here, which is why we offer a variety of career paths based on your skills and passions. As a CapTecher, you will experience challenging, exciting, and rewarding roles that help you grow and make a difference, while having fun along the way. 

At CapTech we offer a competitive and comprehensive benefits package including, but not limited to: 

  • Competitive salary with performance-based bonus opportunities 

  • Single and Family Health Insurance plans, including Dental and Vision coverage 

  • Short-Term and Long-Term Disability Insurance 

  • Matching 401(k) 

  • Competitive Paid Time Off 

  • Paid Maternity Leave and Family Bonding  

  • Training and Certification opportunities eligible for expense reimbursement 

  • Team building and social activities 

  • Mentor program to help you develop your career 

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values.  We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. 

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. 

  • Candidates must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).  

  • CapTech is a Drug-Free work place. 

  • Candidates must have the ability to work at CapTech’s client locations.  

  • All positions include the possibility of travel. 

  • CapTech has not contracted/does not contract with any outside vendors in its recruitment process. If you are interested in this position, please apply to CapTech directly. 

  • #LI-LM1 

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