Salesforce Implementation Consultant
- Charlotte, NC, USA
CapTech is a team of master builders, creators, and problem solvers who help clients grow efficient, successful businesses. We unite diverse skills and perspectives to transform how data, systems, and ingenuity enable each client to advance what’s possible in a changing world.
As perceptive partners, our U.S-based consultants find inspiration in the unknown and enjoy getting our hands dirty solving our clients’ myriad of challenges. Across industries and business goals, we fuse technical depth and analytical prowess with creative savvy to move clients forward. This drive helps each organization use technology, management, and insight to turn ideas into action. Together, we create outcomes that exceed the expected — which is one of the reasons we’ve been on the Inc. 500/5000 list for over a decade.
CapTech Consulting is looking for an experienced Salesforce Implementation Consultant to join us as a leader in our growing Salesforce service. Responsibilities include translating the client’s vision for CRM into working Salesforce tools, guiding business stakeholders through workshops, and defining solutions that meet both near- and long-term client objectives. As a Salesforce Implementation Consultant, you’ll help our clients achieve success by advocating for their business needs and end-users throughout each stage of the implementation process.
- Document and implement declarative, configuration changes and data-mapping requirements
- Guide development teams on functionality requiring custom logic to meet requirements and demonstrate solution functionality to business stakeholders as needed
- Develop business-specific and/or application-level approaches and plans for testing, training, communicating, rolling out, and offering post-production support
- Lead or facilitate sessions to gather, define, and document business requirements
- Complete Salesforce product certifications to successfully advise and direct clients on best practices for both business process and platform optimization
- Assist our business development team with developing prototype demonstrations
- Identify and map relevant system integrations
- Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience
- Two plus years’ hands-on experience with enterprise-level Salesforce implementations.
- Familiarity with Salesforce data model, governor limits, and platform tools and languages such as Apex and Lightning Web Components.
- Salesforce certification(s) preferred, willingness to obtain certifications required
- Content knowledge: Deep experience designing and implementing Salesforce solutions in Sales and Service Clouds
- Client training: Develop client training plans and lead train-the-trainer and end-user training sessions as required
- Change management and scope control: Experience performing impact analysis for potential changes in scope and ability to administer change management processes within a specified framework, including regularly reviewing issue management and change control logs to understand status and identify potential risk situations
- Project management: Demonstrated analytical skills and experience with complete lifecycle of complex enterprise projects in addition to understanding core project management concepts, theories, practices, and methods
- System configuration: Ability to effectively design a scalable solution to meet client business needs and participate in system configuration when necessary
- Analytical techniques: Experience leading requirements gathering sessions and documenting outcome, including designing process flows and helping define test scripts
We provide challenging and impactful opportunities in our client work and internal teams, while keeping individual interests in mind. We want everyone at CapTech to be able to envision a lifelong career here, which is why we offer a variety of career paths based on your skills and passions. As a CapTecher, you will experience challenging, exciting, and rewarding roles that help you grow and make a difference, while having fun along the way.
At CapTech we offer a competitive and comprehensive benefits package including, but not limited to:
- Competitive salary with performance-based bonus opportunities
- Single and Family Health Insurance plans, including Dental and Vision coverage
- Short-Term and Long-Term Disability Insurance
- Matching 401(k)
- Competitive Paid Time Off
- Paid Maternity Leave and Family Bonding
- Training and Certification opportunities eligible for expense reimbursement
- Team building and social activities
- Mentor program to help you develop your career
CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace.
At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.
Candidates must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).
CapTech is a Drug-Free workplace.
Candidates must have the ability to work at CapTech’s client locations.
All positions include the possibility of travel.
CapTech has not contracted/does not contract with any outside vendors in its recruitment process. If you are interested in this position, please apply to CapTech directly.