Assistant Store Manager

  • 800 N Michigan Ave, Chicago, IL, United States
  • Full-time

Company Description

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic lifestyle brand with an inspirational and authentic story. Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do. From the materials we use to the products we make, everything is meticulously crafted and built to last. At Canada Goose we endure any condition, observe every detail, and take the long view in order to keep the planet cold and the people on it warm.

Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

Job Description

  • Achieve or exceed sales targets including both the top and bottom line results for the respective location
  • Resolve customer issue trends by investigating problems, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
  • Training on standard operating procedures; ensure store associates have the proper understanding of SOPs and the potential impact on the business
  • Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow
  • Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
  • Ongoing review of the retail profit and loss statement to identify opportunities to improve profitability; coach associates on how to improve store and individual performance
  • Motivate and inspire the Brand Ambassadors to create brand loyalty and inspire a positive store environment
  • Coach and mentor direct reports to improve performance and develop future leaders;  identify external talent for Canada Goose’s retail business
  • Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
  • Performs store opening and closing procedures in alignment with company standards
  • Regularly review company email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner

Education, Qualifications and Experience:

  • 1 to 3 years of store management experience, fashion brands may be preferred
  • Post-Secondary degree or certificate in Business of Retail Management
  • Experience working with affluent and luxury brands an asset
  • Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.)
  • Experience with opening new stores and opening and roll-out
  • Proven leadership qualities in developing and mentoring
  • Flagship or high profile locations and brands
  • Store profit and loss management, payroll and expense management

Knowledge, Skills and Attributes:

  • Leadership Skills - recruitment and development of talent (associate level)
  • Strong grasp of presenting to groups and managing product knowledge (PK) sessions
  • Solid understanding of retail math and using analytics in a business environment
  • Operations specialist - driving performance through internal KPI’s
  • Analytical driver with keen attention to detail
  • Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
  • Strong time management and organizational skills, ability to multi-task in a fast paced environment
  • Strong negotiation skills combined with an adaptable approach to selling
  • Ability to establish and maintain strong interpersonal relationships
  • Excellent communication and interpersonal skills
  • Self-motivated, able to work independently and know when to seek guidance
  • Advanced skills in Microsoft Office; specifically Word and Excel

Additional Information

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