Manager, Retail Education - Canada

  • 250 Bowie Avenue, Toronto, Ontario, Canada
  • Full-time

Company Description

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic lifestyle brand with an inspirational and authentic story. Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do. From the materials we use to the products we make, everything is meticulously crafted and built to last. At Canada Goose we endure any condition, observe every detail, and take the long view in order to keep the planet cold and the people on it warm.

Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

Job Description

Job Purpose:

Under the direction of the VP, Stores & Wholesale, Canada, (dotted line to the Commercial Education Team), the Manager, Retail Education will be responsible for the on-going dissemination of commercially focused educational tools and internal communications that will enhance the customer and employee experience and support best-in-class service standards. This role will measure and monitor the efficacy of all training and development and work closely with Regional Leadership to drive engagement and relevant KPIs


Key Responsibilities:

  • Develop regional rollouts of all relevant educational materials for new store openings, new product drops, or brand storytelling touchpoints
  • Lead skill and behaviour trainings to foster a consistent global experience of Canadian Warmth; strength of expertise and promoting genuine connections with all consumers and team members
  • Track the efficacy of education tools and materials through validation and skill testing
  • Partner with in-store leadership to provide selling and service skill trainings and evaluations on a consistent basis
  • Oversee the on-boarding of all new management team members and Brand Ambassadors
  • Adapt tools for regionally focused product knowledge that elevates storytelling and selling experience in stores as they relate to areas for improvement
  • Engage, inspire, and educate regional network of store team members and provide an always-on best-in-class example leadership on the floor
  • Produce and share video content for regional locations on an on-going basis to stay connected with global retail team in an effort to foster consistent messaging and experience globally
  • Guide the dissemination of all new product launches through the execution of product knowledge materials and track efficacy of all education through adoption and sell-through
  • Enhance the Customer Experience, as measured by Net Promoter Score, through the on-going execution of service standards education in partnership with Regional Leadership

Experience, Education and Designations:

  • A minimum of 5 years of experience in one or a combination of the following industries: apparel or retail industry, corporate education or training, or corporate communications
  • Proven ability to analyze, evaluate and make recommendations on strategic questions
  • Undergraduate degree with high achievement, in a discipline that teaches quantitative and qualitative analysis and critical thinking (e.g., business, marketing, engineering, law)
  • Strong written and verbal communication skills
  • Strong computer competence in PowerPoint, Word, and Excel
  • Must be fluent in English
  • Fluency in French a strong asset

Knowledge, Skills and Attributes:

  • Can understand ‘the big picture’ and exercise good business judgement
  • Can structure, break down and solve complex business issues
  • Strong planning and organizational skills; attention to detail
  • Ability to manage multiple projects concurrently and multitask effectively
  • Ability to work in a fast-paced environment with multiple, changing priorities and tight deadlines
  • Able to partner with other functions/business leaders on complex problems and business issues
  • Leadership ability – able to inspire others to action – both direct subordinates and peers
  • Strong understanding of retail and apparel industry, up-to-date on industry events and hold perspective on major issues
  • Ability to analyze financial reports.
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