Position Summary

The Professional Services Specialist will support Campfire’s Professional Services team by leading the design, configuration, development, and ongoing enhancement of Campfire’s product solutions. This role partners closely with customers to understand business needs, provide product training, document requirements, and support successful implementation and adoption of Campfire’s tools and processes.

The ideal candidate is analytical, detail‑oriented, adaptable, and thrives in a fast‑paced start‑up environment.

Key Responsibilities

Product Implementation & Customer Support

• Design, configure, maintain, and enhance Campfire product solutions for customer engagements.
• Lead implementation activities and provide training to customers on Campfire products and workflows.
• Assist with preparation and delivery of product demonstrations.
• Gather and document customer requirements; work with technical teams to translate business needs into clear technical specifications.
• Develop and maintain documentation including process flows, workflow changes, and comprehensive requirements.
• Support the team during urgent timelines, escalations, and customer-critical situations.
• Provide ongoing customer support via phone, email, and Microsoft Teams.

Required Skills & Competencies

• Ability to work both collaboratively within a team and independently with minimal supervision.
• Strong problem‑solving ability for both individual and team-based challenges.
• Proven ability to meet deadlines while producing high‑quality deliverables.
• Strong top‑down thinking and ability to understand the broader business impact of decisions.
• High adaptability and eagerness to learn new products, processes, and systems.
• Ability to build and maintain strong working relationships with peers, customers, and project teams.
• Excellent verbal and written communication skills.
• Comfort and effectiveness working in a fast‑paced, early‑stage environment.
• Ability to perform mathematical analyses and solve quantitative problems.

Technical Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Working knowledge of ERP and Business Intelligence (BI) systems.
• Experience with or understanding of reporting software systems.

Work Experience

• Minimum of 3 years of experience in financial forecasting, financial analysis, or cost analysis with exposure to product implementation or customer-facing work in a SaaS environment preferred.
• Experience with automotive or general manufacturing processes and best practices (preferred)

Educational Experience

• Bachelor’s degree in Information Technology, Economics, Business, Accounting, or related field.
• Master’s degree in Applied Statistics, Business Analytics, Informatics, or related discipline (preferred).

Location:

• Ann Arbor, MI  (Hybrid: In-office Tuesday–Thursday)

All your information will be kept confidential according to EEO guidelines.

We do not accept unsolicited 3rd party resumes.