Opportunities arise. Competitors emerge. Demand shifts. Volumes change. Prices rise and fall. Meanwhile, the bottom line, governing the most important decisions a CEO will make, hangs in the balance, as stakeholders await word on earnings, growth, prospects, and stock price.

That’s where we come in! Campfire’s unique, powerful, and cost-effective solution has kindled a growing base of happy customers around the world by bringing future and current revenues and costs under a single roof, with advanced functionality to create, analyze, and modify plans, optimize portfolios, and manage long-term profitability. Campfire’s technology sparks unprecedented insight into a company’s bottom line, unleashing the freedom to focus on the decisions that matter most.  Join our visionary tech company and talented and passionate team as we continue to develop such valuable systems.

Job Duties and Responsibilities

As the Vice President of Customer Success, you will be responsible for our customers achieving success in their profitability management activities through the use of the Campfire system. You will have primary responsibility for customer success activities following implementation and launch, which includes support, adoption, services and retention. You are expected to drive customer success outcomes such as high subscription renewal rates, low customer churn, high customer satisfaction scores, expansion of customer revenue and strong advocacy and referenceability of customers which supports new business growth.

Successful Candidates Will Demonstrate:

• Ability to create a company-wide culture of customer success and customer feedback loop
• Understanding of a customer lifecycle, mapping of the customer journey and levels of maturity in business processes impacted by software systems
• Empathy for customers combined with passion for revenue and growth
• Understanding of what drives value in recurring revenue business models
• Analytical, strategic and process-oriented mindset
• Ability to work in a collaborative team environment and inspire others
• Ability to lead and manage teams of internal and external resources across organizations other than their own
• Ability to problem-solve complex issues independently and with a team
• Eagerness to learn and the ability to adapt to company culture
• Ability to work in a fast-paced, start-up environment

Technical Skills

• Work with customers to understand their competency in business processes related to profitability management, define resulting business objectives in collaboration with the customer and develop a roadmap for success
• Ensure highest customer satisfaction and return on investment while enhancing customer experience and maintaining relationships
• Successfully facilitate and manage the handoff from implementation and launch phase to usage and adoption of new software tools
• Participate in new business activities including demos, generating quotes, ideation, and proposal development and delivery
• Create customer-specific procedures, policies and standards as needed
• Organize and conduct periodic reviews, analytic assessments and customer satisfaction surveys with customers and have the skills to offer recommendations and prepare action plans based on those results
• Ability to handle multiple projects, relationships, and tasks simultaneously
• Excellent client management, expectation management, negotiation, and conflict resolution skills

Work Experience

• 8+ years of strategic account/customer support leading to the retention and growth of customers; must have demonstrated exceptional hands-on client experience
• 4+ years selling or support software systems, ideally with a software vendor
• Understanding of profitability management activities, including forecasting, budgeting, quote preparation, pricing and cost estimation
• Proven track record of driving/impacting revenue
• Excellent organization, communication, and follow-up skills
• Background working with automotive customers is preferred

Educational Experience

• Relevant BA/BS degree such as Finance, Business, Engineering or Computer Science
• MBA degree a big plus

Currently, Campfire is working remotely to keep our employees safe and healthy! When we are able to return to the office it is expected that this person will be the in-office and able to meet with our customers a few days a week. 

All your information will be kept confidential according to EEO guidelines.

We do not accept unsolicited 3rd party resumes.