Senior Technical Support Specialist

  • NH-101A, Nashua, NH, USA
  • Full-time

Company Description

We are seeking a Senior Technical Support Specialist to serve as the Company’s product expert and main point of contact to solve the more detailed issues for our high-tech client’s customers, located near Nashua, NH.

Job Description

Responsible for staying current with all Company equipment (electronics and software) and its features. Efficiently and professionally handle all customer issues, including test, evaluate, troubleshoot, software and application support. Resolve issues either independently or with assistance from other departments within the company, as needed.  Review, analyze, and modify systems including imaging, testing, debugging and installing to support proprietary application software and equipment. Maintain the CRM service database, document problems and provide customer feedback where needed to improve the product line.

Qualifications

Must have outstanding communication, customer relations/service, technical support, electro-mechanical troubleshooting, research, time management, computer (CRM software and MS Office) and problem-solving skills. Experience with software and connectivity, Wi-Fi, Bluetooth.  Able to read schematics, wiring diagrams, assembly drawings and blueprints.

Bachelors’ degree in IT, Software, Electrical or Electronic Technology and a minimum of five years of related technical support experience is required.  Experience in a high-tech software or hardware environment is preferred.

Competitive salary and benefits package.  Local candidates only.  No relocation.  Must be authorized to work for any employer in the United States without sponsorship, now and in the future.

Additional Information

 

Please email your resume to nancy at calm-water.com.  MS Word format is preferred. Candidates are never charged a fee and all resumes are kept in confidence.

Nancy Baughman

Calm Water Business Partner, LLC

PO Box 7046, Nashua, NH 03060-7046

Phone: 603-809-4218

Web: http://www.calm-water.com