The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

The California ISO is committed to the health, safety, and work/life integration of its employees, and is proud to offer flexible work arrangements. This position would be eligible to participate in a remote work capacity, but requires the ability to commute in as needed.

Relocation assistance is available.

PRIMARY PURPOSE:

Under the general direction of the Manager, provides implementation expertise to ensure operational preparedness and readiness for System Operations. Facilitates change initiatives and projects that impact System Operators. Responsibilities may include requirements review and analysis, user interface design feedback and review, user acceptance criteria and testing, procedure review and maintenance, and training development and delivery.

PRINCIPAL DUTIES AND RESPONSIBILITIES 

• Acts as the liaison for a wide variety of change initiatives that impact Operations, including PMO related projects, transmission/generation changes, standards changes or business process changes. Applies knowledge of System Operations to assess impacts on process, job tasks, procedures, technology systems, and the ISO’s ability to meet compliance requirements. Responsibilities include development and review of user requirements, user-interface mock up and design, user-acceptance testing, and training development and implementation.
   
• Works with business units to drive operational procedure development to ensure System Operations usability and compliance with regulatory requirements. Facilitates periodic procedure review processes and works with the appropriate content owners and end users. Responsible for tracking feedback, changes, comments and approvals as well as updating and maintaining the internal operating procedures web site and databases. Ensures updates are accurate and timely especially for public postings to Corporate Communications. Develops new procedures based on area of responsibility and incorporates them into the standard maintenance process.
   
• Leads development and delivery of training to real-time operations personnel based on area of responsibility and project assignments. Follows the Systematic Approach to Training (SAT) methodology and ensures compliance with the ADDIE process.
   
• Responsible for ensuring change initiatives and projects are compliant with reliability standards and tariff requirements.
   
• Participates in process improvement activities to improve department and cross functional processes.

MINIMUM JOB QUALIFICATIONS:

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Engineering, Economics, Mathematics, Computer Science or related field.

Amount of Experience:

Equivalent years of education and training, plus five (5) or more years related experience.

Certifications:

Professional Engineering preferred. Project Management (PMP) certification a plus.

Type of Experience:

Project / Program Management, requirements analysis, or system testing experience.

Recent operations experience with any Balancing Area, Transmission Operator (TOP), Generator Operator (GOP), Reliability Coordinator (RC) or regional group that has real-time transmission operations responsibilities.

Energy market knowledge is greatly desirable. 

Additional skills and abilities:

Must be able to work effectively in a team environment as facilitator and team member.  Excellent analytical, verbal and written communication and documentation skills required, with a demonstrated attention to detail.  Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills.  Excellent interpersonal and conflict resolution skills are also essential.  Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations.  Self-motivated, problem solving skills and the ability to influence others without direct authority. 

The pay range for the Sr Operations Implementation Specialist at the CAISO is $45.47 - $75.78 per hour.