The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

The California ISO is committed to the health, safety, and work/life integration of it employees and is proud to offer flexible work arrangements. This position would be eligible to participate in a hybrid or local remote schedule. 

Relocation Assistance is available.

What You Will Be Doing

Under the general direction of the Manager, responsible for controlling and maintaining the Configuration Management Database (CMDB) and ensuring configuration items that are required to deliver services are properly controlled and Configuration Items (CI) information is accurately documented. Supports the overall configuration management implementation and policies, and monitors the daily activities related to discovery, reconciliation, and uploading of the IT configuration items across the enterprise. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

• Perform verification of computer system configurations, conduct assessments regarding hardware and software configurations, and monitor and verify the Configuration Management Database (CMDB) integrity for configuration items to control and maintain the CMDB.
• Create and maintain infrastructure and software dependency maps, ensuring accurate configuration information is available to other service management processes.
• Utilize discovery tools to capture current configuration items in production.
• Maintain configuration management process, procedures, and metric reporting. Provide input to identify opportunities to improve or reengineer the Configuration Management processes.
• Work closely with cross-functional teams to understand business needs related to configuration management. Document configuration management requirements based on input from teams representing various technology support functions.
• Attend business meetings and collaborate with ISO colleagues to develop "best practices" policies and procedures, and to identify and resolve issues to help create a flexible and efficient organization.
• Perform and support audit functions.
• Perform related duties and activities as assigned.
• Adhere to and support the ISO's Core Values.
• Adhere to and support the safety policies and programs of the ISO, and be accountable for implementing the policies and procedures of the ISO Safety Program.

Level of Education and Discipline:

• A Bachelor's degree (BA, BS) or equivalent education, training or experience in Information Technology, Management of Information Systems, or related field. 

Amount of Experience:

• Equivalent years of education and training, plus two (2) or more years related experience.

Certifications:

• ITIL v3 or v4 certification desirable.
• Configuration Management II (CMII) desirable.

Type of Experience

• Managing a BMC Remedyforce CMDB.
• Building/implementing BMC CMDB integrations with VMWare, SCCM, AD, EMC Storage, Oracle DBs
• Experience with the System Development Lifecycle (SDLC).

Additional skills and abilities

• Excellent analytical, verbal and written communication and documentation skills required, with a demonstrated attention to detail.
• Excellent conflict resolution skills are also essential. 
• Ability to provide change management leadership and mentor team members: Able to lead by example and inspire others.
• Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills.
• Must be self-starting, willing, and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations. 
• Self-motivated, problem solving skills and the ability to influence others without direct authority.

The pay range for this position is $36.37 - $60.58 / hourly.

All your information will be kept confidential according to EEO guidelines.