The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

The California ISO is committed to the health, safety, and work/life integration of it employees and is proud to offer flexible work arrangements. This position would be eligible to participate in a hybrid or fully remote schedule.

Under the supervision of the Director of Information Security and Network Operations, and IDM Technical Administrator Lead, provides complex and specialized support for activities related to the daily operation and administration of Identity Management, Public Key Infrastructure (PKI), and the Audit Repository for Compliance (ARC) system.  Assignments typically include daily maintenance activities in compliance with established department and corporate policies, procedures and methods.  Provides customer service and support in all aspects of the ARC system for internal customers and all aspects of digital certificates.  Assists in the analysis and improvement of processes involving identity management.

What You Will Be Doing: 

Public Key Infrastructure (PKI) and Secure Shell (SSH) Digital Certificate Management

• Issuance and revocation of certificates.
• Working with vendors for Extended Validation (EV) and Organization Validation (OV) of certificates.
• Monitor electronic certificate email inbox for customer support
• Provides Tier 2 technical support for certificate related incidents

Access Requests and Approval Management

• Configure Application Programming Interface (API) request tools to generate access requests that comply with California ISO Standards and Policies.
• Manually provision user access and remove user access based on requests, to comply with California ISO Standards and Policies
• Execute Account Reconciliation, verifying that all user access has a corresponding approved request in the California ISO request system
• Monitor daily reports for user access provisioning errors
• Provide Tier 2 technical support as required to troubleshoot user access issues
• Monitors Identity Management email inbox for customer support

Regulatory and California ISO Market Audit Related Tasks

• Maintain Identity Management tool for California ISO Identity Management workflow and control functions
• Oversee and document internal staff job changes by a review of applicable systems, applications, and shared accounts
• Monitor daily reporting of removal of user accounts for terminated users and all user access removals to ensure that user access has been removed within the required timeframes. Documents and stores evidence of user access removals, and escalate issues with account removals
• Classify user accounts by type of account; assign accounts to users/managers responsible for them; and classify subsystems as critical or other designations in the ARC system
• Document and store evidence of user account classifications, and resolves classification issues as necessary​​​​​​​

Level of Education and Discipline:

• A high school diploma or equivalent (G.E.D.). May include specialized or vocational courses in Business, MIS, Computer Science or related field. Bachelor's degree (BA, BS) is strongly desirable.

Amount of Experience:

• Equivalent years of education and training, plus two (2) or more years related experience.

Type of Experience:

• Experience with centralized corporate identity management software and components is preferred. Related technical administrative experience in a medium to large corporation. Experience in an IT support environment, customer support, or closely related field.  Database management and tracking experience preferred.

Additional skills and abilities:

• Excellent customer service skills required.  Highly proficient in Microsoft Office, especially Excel.  Must be able to work with minimal supervision and prioritize effectively in a fast-paced environment. Must be able to communicate professionally at all levels within the organization, and work effectively in a team environment while maintaining a high level of individual productivity. Must have excellent multi-tasking, critical thinking, decision-making, oral and written communication skills.

The pay range for this position is $28.09 - $46.82 / hourly

All your information will be kept confidential according to EEO guidelines.