The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

Under the general direction of the Manager, works with customers to understand business needs, advance functionality, and provides subject matter expertise to support application portfolio.  Provides consultation to customers and internal stakeholders to drive innovation, document and solve issues, participates in product design, gathers and develops requirements, creates specifications for development staff, tests remediated defects, and estimates level of effort for enhancements. Creates product roadmaps, coordinates execution of functional and regression test plans and provides subject matter expertise for End-to-End and Market Simulation testing as necessary. 

What's in it for You

Our purpose is to lead the way to tomorrow's energy network. Make a difference and impact millions of people who depend on electricity in their everyday lives.

• You get to work on interesting and challenging assignments that will help grow your skill set.
• You will work in an extremely collaborative environment inside our LEED certified Folsom, California campus.
• You will be challenged, be a part of a winning team, and your contributions will be rewarded and recognized.

What You Will Be Doing

• Manage a portfolio of business systems and own the products in the portfolio.  Product ownership includes, in conjunction with key stakeholders, define the vision, prioritize needs, manage the backlog, oversee development stages and/or vendor roadmaps, anticipate customer needs, act as primary liaison, and evaluate product progress.
• Elicit business requirements and translate them to system functional requirements and design for software engineers. Design and reviews requirements and technical details for various applications in collaboration with customers and development teams. Perform requirements gathering, analysis, and user story and use-case development. Create test plans and perform or coordinate functional and regression testing. Support defect remediation, including implementation and data migrations.
• Serve as the primary contact and provide subject matter expertise to ISO customer inquiries related to product functionality, manages customer inquiries and problems, including support of incident, problem and change management for the assigned application portfolio.   
• Develop roadmaps, development plans, estimates, and funding requests for multiple applications that support the ISO application portfolio. Elicit feedback from internal and external customers to advance the application roadmaps, and acts as a subject matter expert in Customer Partnership Groups with external stakeholders. Collaborates with Technology counterparts and internal customers to identify and evaluate new products and develop solution architecture.
• Provides 3rd level application support. Support resolution of application issues and provides on-call support to major application deployments and high severity issues.
• Respond to and assist internal customers with applications, and  provides application training as needed.

Level of Education and Discipline

• A Bachelor's degree (BA, BS) or equivalent education, training or experience in Information Technology, Management of Information Systems, Computer Science, Electrical Engineering or related technical field.  
• Master’s Degree preferred.

Amount of Experience

• Equivalent years of education and training, plus five (5) or more years related experience.

Type of Experience

• Experience managing software product portfolios and software product ownership.
• Analyzing, documenting and translating business requirements into technical requirements.
• Experience communicating requirements to technical staff and developing and executing test plans and cases to validate changes.
• Experience in User Interface Design and User Experience improvements.
• Experience with IT applications development and related lifecycle methodologies.

Additional Skills and Abilities

• Must be able to work effectively in a team environment as facilitator and team member. 
• Excellent analytical, verbal and written communication and documentation skills required, with a demonstrated attention to detail. 
• Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills. 
• Excellent interpersonal and conflict resolution skills are also essential. 
• Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations. 
• Self-motivated, problem solving skills and the ability to influence others without direct authority. 

All your information will be kept confidential according to EEO guidelines.