The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by "keeping the lights on" 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

Under the general direction of the Manager of Information Governance, you will be responsible for supporting implementation and compliance with the ISO’s record management program.  Assists with the implementation of the enterprise-wide records management program by supporting the design, implementation and communication of the program across the company.  Supports the development and implementation of records and information governance policies and procedures, manages the corporate records retention schedule process, utilizes key records tools, and works directly with departments and managers company-wide to ensure compliance with all records management policies, procedures and retention schedules. Partners with legal to ensure program requirements are compliant with applicable legal and regulatory requirements. Has the opportunity to learn and support broader compliance program activities and lead others without direct authority. 

What you will be doing:

• Responsible for developing and improving records management practices and training material, managing the corporate records retention schedule process and implementing best practices to ensure program compliance and efficiency.
• Provides technical support for implementation and maintenance of the ISO’s electronic records management system (SharePoint) and other systems of record (e.g. databases and software), and supports records tools.
• Represents the Information Governance department when providing consultation on records management framework to employees and contractors to ensure records management objectives are met.
• Works in collaboration with records coordinators and business personnel to resolve any questions in regards to records management and it’s objectives.
• Manages the progress and performance of records management activities and provides updates to various levels of management.
• Provides training to ISO employees and contractors on records management, when needed.

Level of Education: 

• A Bachelor's degree (BA, BS) or equivalent education, training or experience in Information Management, Records Management, or Library Sciences.

Amount of Experience:

• Equivalent years of education and training, plus two (2) or more years related experience.

Certifications:

• None required. CRM, CIP are beneficial.

Type of Experience:

• Coordinating initiatives between multiple departments.
• Executing Records Management processes and procedures.
• Automating business processes.
• Tracking multiple competing efforts.
• Providing excellent customer service.
• Experience with many different electronic records technologies and tools.

Additional Skills and Abilities:

• Strong verbal and written communication and documentation skills required, with a demonstrated attention to detail. Ability to use deductive reasoning and analytical thinking with sound judgement and decision-making skills. Strong interpersonal and conflict resolution skills are also essential. Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations. Problem solving skills with the ability to influence others without direct authority. Must be able to work effectively in a team environment as facilitator and team member. Must be proficient with Microsoft Office Suite.

All your information will be kept confidential according to EEO guidelines.