The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

Under the general direction of the Manager, participates in researching, designing, developing, conducting and evaluating training to support the training needs of the Market Participants, other ISO departments and other entities as required. Provides subject matter expertise to ISO business units regarding issues related to market participant training.

What's In it for You

Our purpose is to lead the way to tomorrow's energy network. Make a difference and impact millions of people who depend on electricity in their everyday lives.

• You get to work on interesting and challenging assignments that will help grow your skill set.
• You will work in an extremely collaborative environment inside our LEED certified Folsom, California campus.
• You will be challenged, be a part of a winning team, and your contributions will be rewarded and recognized.

What You Will Be Doing

• Designs, develops and delivers Market Participant training programs.   Responsible for the development and delivery of both instructor-led and computer-based training courses and programs for Market Participants including EIM entities, Scheduling Coordinators, other internal departments, and other external entities.  Updates existing training materials to ensure that all materials are current and accurate.  Works to ensure that all tariff modifications and policy decisions are reflected in the training materials. 
• Readiness and onboarding activities of customers. Responsible for the onboarding and training of new and existing entities including new EIM customers and Scheduling Coordinators.  Responsibilities include planning and developing training for new customers, any custom training needs and overall support of customer readiness activities such as training of project initiatives and software changes and the tracking of training via our Learning Management System (LMS).
• Training Program Expansion and Evolution. Designs and develops new foundational courses and seeks ways to improve and expand our training program and offering.  Updates existing training materials to ensure that all training materials are current, accurate and meet quality standards. Conducts training needs analysis through benchmarking studies, industry-related research, ISO Market and Product Development initiatives, and by obtaining internal and Market Participant input; may evaluate existing training materials and suggest alternatives for delivery.  Support the development and evolution of an ISO Learning Center.   
• Mentors team members, provides expertise and serves as a point-of-contact to advise personnel on training issues.

Level of Education and Discipline

• A Bachelor's degree (BA, BS) or equivalent education, training or experience in Organizational Development, Business Administration, Communications, or related field.  Master’s Degree preferred.

Amount of Experience

• Equivalent years of education and training, plus five (5) or more years of experience

Type of Experience

• Previous experience as a corporate trainer desired, preferably within the energy industry.
• Working knowledge of the ISO Tariff, Protocols, CAISO Market operations and Settlement preferred.  
• Good understanding of various teaching methodologies and tools.
• In-depth knowledge of learning theories and instructional design models.
• Experience with developing and editing eLearning content using learning development tools such as Captivate and Articulate.
• Experience with administering a Learning Management System preferred.

Additional skills and abilities

• Must be able to work effectively in a team environment as facilitator and team member. 
• Excellent analytical, verbal and written communication and documentation skills required, with a demonstrated attention to detail. 
• Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills. 
• Excellent interpersonal and conflict resolution skills are also essential. 
• Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations. 
• Self-motivated, problem solving skills and the ability to influence others without direct authority. 

All your information will be kept confidential according to EEO guidelines.