Client Service Engineer

  • Atlanta, GA, USA
  • Full-time

Company Description

They are re-imagining the warehousing & supply-chain industry. They design, develop and deploy advanced robotics systems at warehouses, distribution centers and fulfilment centers. Their expertise in robotics, hardware and software engineering help companies solve operational inefficiencies in their warehouses. With in-house Mechanical, Electrical, Embedded, UI/UX, Software Development and Quality Assurance teams, The client ensures unquestioned quality of all their products. 

Founded in 2011, The client has grown rapidly from a two-man team, and today has over 500+ employees. 

Their robots are increasing efficiency and accuracy, optimizing supply-chains and bringing scalability to over 50 locations across multiple countries in the world. 

 

The client is a truly global company with its headquarters in Singapore and offices in India, Hong Kong and Japan and now expanding in USA, providing 24x7 customer support globally. Over 35% of Their employees work in the state-of-the-art Research and Development centre in Gurgaon, India. Their key clients include major e-commerce players such as Flipkart, PepperFry, Jabong and Sodimac, FMCG giant Hindustan Unilever, and logistics companies such as Kerry Logistics, Aramex, DTDC, Delhivery, Gojavas and Ninjavan.

Job Description

Key Responsibilities:

 

1.Work within a cross country team to deliver products and deploy solutions

 

2.Support and maintain product installations at client sites

 

3.Perform and provide counsel on diagnosis and repair of equipment and systems (both hardware and software) in liaison with engineers across our various offices

 

4.Maintain inventory of spare parts as well as track costs incurred for maintenance and repair of deployed systems

 

5.Contribute to site-specific documentation and quality assurance information

 

6.Develop and contribute to measurements and reporting of performance indicators for site service objectives

 

7.Anticipate potential failure modes and propose changes to design and/or process for ongoing improvement of deployed systems at client sites

 

8.Ensure customer satisfaction through ongoing interactions with client representatives and system operators

Qualifications

Requirements:

 

 

1.Diploma / Bachelor in electrical, electronic or mechanical engineering, computer science, or related subject; Experience or track record in automation or robotics will be a plus

 

2. 2-3 years Experience in a direct client service role. Business Proficiency in English

 

3.Troubleshoot problems and communicate effectively across time zones and cultures Comfortable with Linux and Microsoft Operating Systems

 

4.Proficient in networking (TCP/IP), databases, programming and scripting languages Availability to travel and be based abroad for extended periods will be a plus Good Customer Intimacy

 

Additional Information

MUST meet below criteria :

 

Customer facing role

1.Field Service experience (preferably from automation / robotics industry)

2.Knowledge Linux

3.Knowledge on Scripting (Shell / Python)

4.Strong EEE knowledge

5.Analytical Mindset

6.Look for candidates who are a part of electro mechanical system.

7.They should be able to understand embedded or electronics