CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSSCorp has been listed as a challenger for product and technical support services in its latest report.

Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From IoT, enterprise or consumer products, data centers, applications and desktops, we have built our reputation on delivering
stellar customer experiences.

• Deliver New Hire and Calendar Programs
• Research on Client Products / Services and offer an overall training solutions during the RFP stage
• Play the role of a training consultant and provide end to end training solution during new project   transition & deployment
• Work with the agents during the Pilot phase, support them during Nesting & ensure smooth transition & safe landing of engineers to Production
• Participate in training discussions with the client
• Conduct Technology/ Product  training for new engineers as per the business requirement
• Administer Training Need Analysis (TNA) /Skill gap assessment and conduct refresher technology training for tenured engineers as per the need
• Design curriculum, Develop content, lab scenarios & case studies
• Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended
• Ensure learner satisfaction, their learning and application on the job
• Monitor, Track, Measure and Manage effectiveness of training programs
• Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

JOB SPECIFICATIONS

Knowledge, Skills and Abilities:

• Knowledge on Computer Hardware, Architecture, Hardware Components, Ports, Connectors, Standards
• Desktop Operating System: Windows 8/10, Macintosh O.S 10.X
• Networking Fundamentals: OSI Model, TCP/IP protocol suite, IP addressing, Subnetting, MAC addressing protocol headers, ARP, ICMP,FTP, DHCP, DNS, DMZ
• Network Devices : Hubs, Switches, Routers, Modem, Gateways
• Utilities: Ping, Traceroute, Nslookup, Netstat, Nslookup
• Wireless Networking : Wireless Standards, Architecture, security
• VoIP technology added advantage

Other Skills:

• Exhibits strong interpersonal skills
• Client interfacing skills
• Excellent Presentation and Delivery Skills
• Must have good organizational and prioritizing skills
• Ability to cope with stress and to remain calm in all situations and provide results based on the given task

• Graduate in any Discipline
• Must have a minimum of 5- 6 years working experience preferably in BPO or related industry, providing Technical support to the clients or customers with experience in Training.
• A+/ CCNA/ N+ or any other relevant certification will be an added advantage