CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSSCorp has been listed as a challenger for product and technical support services in its latest report.

Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From IoT, enterprise or consumer products, data centers, applications and desktops, we have built our reputation on delivering
stellar customer experiences.

• Provide outstanding support to customers and maintain customer relationships  
• Retain customers through excellent customer care
• Build positive working relationships with customers for repeat businesses
• Explain to customers about new products and benefits.
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
• Understand the customer’s needs through effective listening and probing skills.
• Assist customers in a polite, courteous, and professional manner
• Ensure that all customer concerns are followed through to completion in accordance with vision and goal of the program
• Match customer needs to client services and adhere to processes, work standards, targets, and objectives
• Ensure that all calls are answered within designated time scale

• 1 year solid experience in customer retention, inbound/outbound upselling or sales experience preferably from Telco and/or VOIP campaign
• Strong phone presence
• Ability to develop solutions to problems under pressure, specifically while interacting firsthand with upset customers
• Willing to work night or morning shifts and during weekends and holidays
• Willing to work in BGC, Taguig City

Start by 2nd week of March

32,000 – 35,000 All in Package

15,000 Retention Bonus every 6 months of employment