CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.

• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Oversee running and managing a team of associates daily
• Set targets for all other Team members to meet up with
• Schedule and organize shift patterns for other team members
• Prepare forecasts and budgets for the call center
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new call center agents
• Conduct regular review of all associate’s performance and organize training sessions for under performers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
• Coaching and mentoring of assigned Team member

• Leadership: Oversee other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
• Motivation: Know how to devise effective motivational techniques to improve the performance of their team mates
• Coaching and Mentoring: Great tutors and excellent mentors to their team members
• Hardworking: to be able to encourage their team members to work harder, they must be hard workers themselves
• Goal Setting and Achievement: the team leader would also oversee setting goals for others to achieve and therefore, he must be an achiever too
• Multitasking: l handle multiple tasks at the same time without errors and mistakes.
• Experience: 2 years of experience in the equivalent role, experience in a Technical Support account is a MUST

Why Join Us

• 18% Night Differential
• HMO Coverage plus dependent coverage
• Convertible SL credits
• 12 VL, 12 SL and 5 EL
• Fun working environment and spacious office