CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.

• Effectively communicate with customers to understand their needs and demands
• Answer customer support calls, emails and chats in a professional manner
• Research required information using available resources
• Accurately manage and resolve customer issues
• Adhere to standard operating procedures required by the process and organization
• Awareness of relevant service levels

• Fluent in English (verbal and written)
• Exceptional customer support skills
• Preferably with phone, chat and email experience 
• Fast and accurate typing
• Self-motivated
• Basic computer knowledge
• Aptitude for learning, understanding and conveying services to members
• Sound knowledge of telephone etiquette

Why Join Us

• 18% Night Differential
• HMO Coverage plus dependent coverage
• Convertible SL credits
• 12 VL, 12 SL and 5 EL
• Fun working environment and spacious office