CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.

• Facilitates audits and reviews/analyzes data and documentation
• Plans and implements total quality management programs and initiatives
• Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
• Assists in the development of systematic approaches
• Creates new solutions, factoring in existing methods and procedures
• Determines key activities within and between the functions of the organization
• Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
• Aligns the processes that will best achieve the optimum results
• Maintains continual improvement of products, processes and systems
• All other duties as assigned

• Communication Coach with some QA experience (preferred not required)
• Minimum 1 year doing coaching and feedback for communications
• Minimum 1 year doing communications training
• can design training modules
• Working knowledge of MS office applications

Why Join Us

• 18% Night Differential
• HMO Coverage plus dependent coverage
• Convertible SL credits
• 12 VL, 12 SL and 5 EL
• Fun working environment and spacious office