Founded in 1994 as Computer Resource Solutions, The CRS Group is a privately held company with offices in Itasca, IL and downtown Chicago. CRSG provides staffing solutions to Fortune 500 companies by successfully managing their IT contingent workforce needs. We expanded our offerings to extend that same high-quality service to other business needs, including creative, marketing, finance, legal and HR.

• Answers calls from and places calls to customers, sales representatives, and prospective customers.
• Enters orders into the system, answers questions from callers, operates will call desk, and provides a positive customer and visitor experience.
• Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints.
• Manage customers accounts, record details of as well as follow up on customer interactions.
• Communicate and coordinate with internal departments and direct requests and unresolved issues to the designated resource.

• 1-3 years previous experience in customer service, sales, or other related fields
• Microsoft Office (Word, Excel, and Outlook) proficiency.
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

All your information will The CRS Group is looking for a Customer Service Representative for one of our clients.be kept confidential according to EEO guidelines.