- Develops and manages the commercial framework for a number of carriers ensuring contracts are in place, re-negotiation timetables established, service level agreements regularly updated and regular contract reviews are undertaken.

- Ensures that safety and service items are included within the contract review agendas.

- Manage the customer tender program

- Ensures contract reviews are documented and follows up on outstanding actions with carriers.

- Coordinate with business stakeholders to make sure that operational requirements and service standards are being achieved, and produce a monthly report to summarise the achievement of KPIs where appropriate.

- Develop good working relationships with carrier key personnel, and support the carriers with business briefing communications to ensure that their business agendas are aligned with the needs of the 3T business.

- Reviews significant service issues (dependent upon specific contract requirements)

- Prepare and maintains business contingency plans

- Provide visible leadership in engaging carriers

- Ensures all incidents are reported and investigated, and remedial actions completed in a timely manner.

- Acts as the key individual in ensuring that carrier actions are dealt with in a timely manner

- Evaluates and authorises invoices as necessary relating to specific contracts

- Identifies opportunities for improvement in order for 3T to meet future targets, and develops plans with carriers to implement, and displays good change leadership qualities

- Develops relationships with internal stakeholders in operations to ensure that 3T complies with its commitments to the carrier, including service related and safety